Patient Access Team Leader

Qualifications

Education:

• High school diploma or equivalent required.
• Associate degree or higher preferred.

Licensure/Certification/Registry:

• Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred.

Responsibilities

Provide support, leadership, and guidance for staff working within their assigned department during the designated shift.

Partner with the Patient Access Services (PAS) Manager to ensure appropriate departmental staffing and assist with coordinating coverage for open shifts as directed.

Collaborate with PAS staff to ensure efficient patient flow and timely delivery of services.

Maintain advanced knowledge of all clerical functions within PAS to effectively troubleshoot issues, answer questions, and identify opportunities for process improvement.

Cookordinate and support quality improvement initiatives to enhance patient service and effectively manage fluctuations in patient volumes.

Monitor patient volumes and workflow throughout the shift, making staffing adjustments as needed to maintain operational efficiency.

Foster positive customer relations by proactively addressing patient concerns and helping ensure an exceptional patient experience.

Provide training, education, and departmental orientation for new hires following completion of formal PAS training.

Maintain current knowledge of departmental policies, procedures, goals, and employee performance expectations.

Cookordinate ongoing educational and training needs within the department.

Participate in leadership development opportunities to strengthen leadership skills and support departmental success.

Work collaboratively with Supervisors, Coordinators, Managers, and other leaders to promote a Great Patient Experience.

Communicate effectively with department managers, supervisors, and PAS leadership regarding patient flow, operational expectations, and customer service needs.

Assist the PAS Manager with the performance appraisal process by providing feedback on employee performance and development.

Complete payroll-related tasks in the manager's absence as assigned.

Perform all duties associated with the PAS department, including scheduling, pre-registration, patient registration, insurance verification, financial collections, patient interviews, data entry into applicable software systems, and patient placement activities.