Patient Access Team Lead

About the role

Provides day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas, which may include Emergency Department, main registration, admitting, and payer notification workflows. Serves as a subject-matter expert in patient access functions and acts as the first point of escalation for complex registration, insurance, authorization, and patient account issues. Supports patient access staff by providing real-time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience. Collaborates closely with supervisors and managers to support operational continuity, service quality, and adherence to established policies and procedures. Demonstrates accountability for relationship-based care, organizational mission, and core values.

Responsibilities

• Provides day-to-day operational leadership and workflow coordination for hospital-based patient access operations
• Serves as a subject-matter expert in patient access functions and first point of escalation for complex registration, insurance, authorization, and patient account issues
• Supports patient access staff with real-time guidance, workflow coordination, and issue resolution
• Ensures timely, accurate completion of access activities and a positive patient experience
• Collaborates with supervisors and managers to support operational continuity and service quality

Requirements

• 3–5 years in patient access, healthcare registration, admitting, or a related access role
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, Main Registration, Admitting, or related workflows
• Experience using electronic health record systems, such as Epic and/or Meditech

Preferred Qualifications

• Bachelor’s degree in business management, healthcare administration, or similar background

Where You’ll Work

CHI Health Immanuel, located in North Omaha just off of I-680 on 72nd Street, offers a full-service hospital, cancer center, rehabilitation center, specialty spine hospital and more. For well over a century, our commitment to serve our community inspires our staff to provide the highest quality of care to all who we have the privilege to serve.

Pay

$19.87 – $28.06 per hour