Patient Access Team Lead

About the role

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule

Hours: Monday‑Friday between 6:45 AM to 4:30 PM.

Pay

The hourly pay for this role ranges from $20.00 to $36.00 per hour (full‑time). External applicants are eligible for a $2,000 sign‑on bonus.

Benefits

• Paid Time Off (accrues from first pay period) plus 8 paid holidays
• Medical plan options with participation in a Health Spending Account or Health Savings Account
• Dental, Vision, Life AD&D insurance
• Short‑term and Long‑Term Disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.)
• Incentive and recognition programs

Responsibilities

• Verifies, re‑verifies and authorizes patient insurance coverage and eligibility utilizing computer‑based patient registration/scheduling systems.
• Verifies and updates demographic, insurance, and other patient information.
• Confirms, collects, and posts patient co‑payments and other outstanding balances.
• Generates and tracks patient encounter forms.
• Reviews patient encounter forms for completeness and resolves any discrepancies.
• Batches encounter forms and submits to appropriate billing area.
• Maintains records and makes daily cash deposit as assigned.
• Receives and addresses patient‑care related telephone calls; provides routine information on procedures and standard policies, refers matters to appropriate person.
• Identifies problem‑related priorities and responds to emergency needs by contacting/interrupting physician/provider within guidelines.
• Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, rescheduling appointments, etc.
• Documents appropriate information in computer system; prepares patient charts, ensures completeness by locating test results, reminding patients of appointments, including appropriate forms.
• Updates and maintains Telephone Message System (TMS) in computer system; follows through on requests and distributes messages to appropriate provider.
• Enters new referrals or ensures existing referral numbers are linked in the system to meet managed care requirements