Patient Access Supervisor

Responsibilities

• Oversees daily registration functions
• Ensures operational unit is staffed appropriately
• Promotes positive patient experience
• Demonstrates strong verbal and written communication and customer service skills
• Supervises efficient and compliant registration processes
• Ensures regulatory and compliance requirements including adherence to departmental and institutional protocols
• Prioritizes responsibilities to complete daily work requirements
• Resolves departmental and patient problems as needed
• Maintains staffing schedules
• Manages resources to ensure all vacancies are covered with minimum or no overtime
• Manages on-site operations including MyTime payroll & attendance, downtime support and deposit reconciliation
• Responds to all patient complaints or stakeholder concerns
• Identifies ways to improve registration processes
• Participates in interviewing and hiring new employees
• Shares in the education and training of new hires
• Makes sure new hires are fully trained and competent in their roles and responsibilities
• Provides constructive communication to service delivery areas, as needed
• Escalates issues to Patient Access Leadership timely
• Applies for staff performance, addresses complaints and resolves issues that may arise, and acts as a mentor for staff
• Manages and tracks staff’s time and attendance for compliance
• Ensures regulatory and compliance requirements are met; comply with departmental and institutional protocols
• Achieves individual and team performance metrics
• Completes staff quality assurance reviews
• Completes staff’s annual performance evaluation providing feedback on staff member’s performance and achievement of annual goals to the Regional Manager

Qualifications

• Associate’s degree in healthcare or business admin required or in lieu of degree a minimum of 5 years of work experience in a physician office/practice, hospital setting, healthcare insurance provider or other healthcare relevant experience
• Minimum of 2 years of patient registration experience required
• Minimum of 3 years of supervisory experience in a physician practice or hospital environment, healthcare insurance provider or other healthcare relevant experience required