Patient Access Supervisor

O.N.E Purpose

• CUSTOMER OBSSESSION: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• EMBRACING NEW IDEAS: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• STRIVING FOR EXCELLENCE: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

Job Responsibilities

• COORDINATES REGISTRATION DUTIES: Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily.
• PROVIDES TRAINING: Provides training to staff.
• MONITORS PRODUCTIVITY: Monitors daily productivity and communicates to staff.
• REPORTS PERFORMANCE: Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• SCHEDULES STAFF: Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
• MANAGES COLLECTION PROCESS: Responsible for upfront collection process tracking and monitoring.
• ON-CALL ROTATION: On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone.
• DEVELOPS PROCESSES: Assists with developing department processes and procedures.
• COACHING & DEVELOPMENT: Conducts staff training, education, and development. Conducts audits to ensure acceptable performance, and provides continual coaching and education as necessary.
• RESOURCE PERSON: Acts as a resource person for staff and ancillary departments.
• EXCELLENT CUSTOMER SERVICE: Holds self and others accountable for behaviors that promote service excellence.
• MANAGES PROJECTS: Manages assigned projects in regards to implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.

Employment Qualifications

• CERTIFIED HEALTHCARE ACCESS MANAGEMENT (CHAM)
• CERTIFIED REVENUE CYCLE REPRESENTATIVE (CRCR)

Company Paid

High School Diploma or GED

Experience, Knowledge, Skills and Abilities we Love:

• 2 Year/ Associates Degree or 4 year/ Bachelor's Degree
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI