Patient Access Supervisor

About the role

This position is responsible for patient scheduling, registration, financial collections, and the daily clerical support of the health center for the delivery of primary care to patients and families of Metro Community Health Center.

Responsibilities

• Demonstrate a high level of skill at building relationships and customer service.
• Provide counsel, support, and advice to patients and their families.
• Create new accounts by collecting registration data from new patients and creating new patient charts within the EMR.
• Maintain accuracy of patient insurance information with all new and recurring patient visits, including scanning all insurance cards and updating income verification forms.
• Collect all co-pays, payments, and balances as required by office policies.
• Enter/apply patient payments to balances in the computer system.
• Maintain appropriate use of fax machine, copier, and computer as directed.
• Check patients in and out for scheduled appointments.
• Answer incoming calls from patients and assist with scheduling needs.
• Triage calls within the department.
• Obtain and enter new patient demographics; update patient information as necessary in the computer system to maintain accuracy for billing.
• Obtain and verify patient insurance information (coverage and deductible) utilizing online tools or by contacting insurance companies.
• Maintain compliance with all policies, procedures, and laws.
• Able to work in a fast-paced environment with high call volumes.
• Other duties as assigned.

Requirements

• Associate degree or equivalent experience.
• 3 to 5 years of supervisory experience or lead in billing, admissions, scheduling, or medical records.
• 5 years of clerical experience in a medical office.
• 2 years of EMR experience.

Skills

• Demonstrated knowledge of applicable state and federal laws.
• Excellent organizational and administrative skills, flexibility, and an aptitude for successfully handling unanticipated tasks or challenges.
• Ability to work on a team or independently.
• Non-profit experience preferred.

Job ID: PId933d294c876-25448-41400976