Patient Access Supervisor

About the Role

Responsible for providing guidance and mentoring to new and existing staff with daily work efforts and proper handling of accounts. This position carries out supervisory responsibilities, including interviewing, hiring, training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.

Direct reports: Patient Access Representative I-IV.

Responsibilities

• Provides daily support, mentoring, and training to new hires and existing Patient Access staff.
• Assists in managing escalated issues as needed.
• Contributes to short and long-range planning recommendations for all Registration Process areas, including Admitting, Centralized Scheduling, Emergency Department, and on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures, and work rules in accordance with approved department and hospital policies; assists in the development and implementation of new policies following hospital and corporate guidelines.
• Monitors daily activity and completes performance and metric reports, such as financial clearance reports; performs special projects and reporting when assigned.
• Performs all Patient Access functions as needed.
• Acts as part of the management team to ensure the group meets all operational goals.

Requirements

• High School Diploma or equivalent (required).
• College degree preferred; 2 or 4-year degree in Business, Accounting, Medical Administration, or related area preferred.
• 4+ years of experience in a medical facility, health insurance, or related area.
• 5+ years of experience in Patient Access preferred.
• 2+ years in a supervisory or lead role preferred.

Skills

• Excellent interpersonal and organizational skills.
• Demonstrated leadership abilities.
• Thorough knowledge of computer systems in Health Care Information Systems.
• Clear understanding of Revenue Cycle Management and Regulatory Agencies.
• Ability to receive and express detailed information through oral and written communications.

Physical Demands

• Must be able to work in a sitting position.

Work Environment

• Hospital work environment.
• Must be available to work hours and days as needed based on departmental/system demands.
• Must be "on-call" as required.

Conifer Health requires candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment, including but not limited to COVID-19 and influenza vaccinations.