Patient Access Supervisor

About the Role

Responsible for providing guidance and mentoring to new and existing staff with daily work efforts and proper handling of accounts. This position carries out supervisory responsibilities, including interviewing, hiring, training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.

Responsibilities

• Provides daily support, mentoring, and training to new hires as well as existing Patient Access staff.
• Assists in managing escalated issues as needed.
• Contributes to short and long-range planning recommendations for all Registration Process areas, including Admitting, Centralized Scheduling, Emergency Department, and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures, and work rules in accordance with approved department and hospital policies; assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Monitors daily activity and completes performance and metric reports such as financial clearance reports; performs special projects and reporting when assigned.
• Performs all Patient Access functions as needed.
• Acts as part of the management team to ensure the group meets all operational goals.

Requirements

• High School Diploma or equivalent; college degree preferred (2 or 4-year degree in Business, Accounting, Medical Administration, or related area).
• 4+ years of experience in a medical facility, health insurance, or related area; 5+ years in Patient Access preferred.
• 2+ years in a supervisory or lead role preferred.
• Must be available to work hours and days as needed based on departmental/system demands and be "on-call" as required.

Skills

• Excellent interpersonal and organizational skills.
• Demonstrated leadership abilities.
• Thorough knowledge of computer systems in Health Care Information Systems.
• Clear understanding of Revenue Cycle Management and Regulatory Agencies.
• Ability to receive and express detailed information through oral and written communications.

Physical Demands

Must be able to work in a sitting position for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Hospital work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.