Patient Access Supervisor

O.N.E Purpose

• CUSTOMER OBSSESSION: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• EMBRACING NEW IDEAS: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• STRIVING FOR EXCELLENCE: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

Job Responsibilities

• COORDINATES REGISTRATION DUTIES: Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily.
• PROVIDES TRAINING: Provides training to staff.
• MONITORS PRODUCTIVITY: Monitors daily productivity and communicates to staff.
• REPORTS PERFORMANCE: Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• SCHEDULES STAFF: Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
• MANAGES UPFRONT COLLECTION: Responsible for upfront collection process tracking and monitoring.
• ON-CALL ROTATION: On-call rotation which includes days, nights, and weekends as necessary. May be required to provide administrative and educational guidance to staff via telephone.
• DEVELOPS PROCESSES: Assists with developing department processes and procedures.
• COACHING & DEVELOPMENT: Conducts staff training, education, and development. Conducts audits to ensure acceptable performance, and provides continual coaching and education as necessary.
• RESOURCE PERSON: Acts as a resource person for staff and ancillary departments.
• EXCELLENT CUSTOMER SERVICE: Holds self and others accountable for behaviors that promote service excellence.
• MANAGES PROJECTS: Manages assigned projects in regards to implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.
• DAILY ACTIVITIES: Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned.
• ASSISTS WITH EVALUATIONS: Maintains time/attendance system. Assists with staff evaluations.
• COMMUNICATION: Works in the department as needed in designated areas. Attends facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.

Employment Qualifications

• CERTIFIED HEALTHCARE ACCESS MANAGEMENT (CHAM)
• CERTIFIED REVENUE CYCLE REPRESENTATIVE (CRCR)

Company Benefits

• Associate Benefits – Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Innovation & Work-Life Flexibility

• We believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

EEO Statement

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.