Patient Access Supervisor

About the role

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

Responsibilities

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
• Affords support in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Performs all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.

Supervisory Responsibilities

• Direct Reports (titles) - Rep, PA I-IV

Knowledge, Skills, Abilities

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications.

Education / Experience

• High School Diploma or equivalent.
• College degree preferred.
• 4 or more years experience in medical facility, health insurance, or related area
• 5 or more years experience in Patient Access preferred
• 2 or more years in supervisory or lead role preferred

Physical Demands

• Must be able to work in sitting position

Work Environment

• Hospital Work Environment

Other

• Must be available to work hours and days as needed based on departmental/system demands
• Must be “on-call” as needed