Patient Access Supervisor

Primary Responsibilities

• Ensures that adequate phone coverage is in place at all times; primary liaison with afterhours service to maintain coverage
• Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs
• Continually monitors staff attendance and task performance using observation, call monitoring and formal audit tools
• Conducts at least quarterly 1:1 with all staff under their supervision
• Produces reports related to non-clinical tasks, as needed
• Develops plans to meet short and long term department needs and objectives
• Identifies and resolves operational problems using defined processes, expertise and judgment
• Acts as the primary liaison with supervisors in other areas of business i.e. Continuity of Care, Member Services, IS, etc.

Required Qualifications

• A High School Diploma / GED
• Must be 18 years of age OR older
• 4+ years of experience working in a hospital patient registration department, physician office setting, OR healthcare insurance company
• 2+ years of healthcare supervisor / manager / leadership OR team lead experience
• Experience with Microsoft Word (create and edit correspondence), Microsoft Excel (ability to create, edit, and sort spreadsheets) and Microsoft Outlook (email and calendar management)
• Intermediate proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
• Ability to work full time onsite at 1805 Medical Center Dr San Bernardino, CA 92411
• Ability to work Monday - Friday, 11:00 am - 7:00 pm, with on call duties and flexibility based on operational needs

Preferred Qualifications

• Experience with medical OR health terminology
• Healthcare OR insurance benefits experience
• Experience in collections
• Experience with patient access technologies and / OR EMR system

Pay

The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.