Patient Access Specialist Scheduling Nisswa
About the Role
Be the vital link in patient care coordination. At Cuyuna Regional Medical Center (CRMC), we're more than just a healthcare organization — we're a community dedicated to making a meaningful impact. For more than 60 years, we've been providing compassionate, high-quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence, innovation, and putting people first — both our patients and our employees. Whether you're on the front lines of patient care or supporting operations behind the scenes, you'll find a culture of collaboration, growth, and respect.
The Patient Access Specialist-Scheduling is central in accurately scheduling appointments, upholding provider preferences, and ensuring slot availability for optimal patient care. As the primary facilitator of communication, this role ensures clear information exchange between patients, providers, and other departments, enhancing continual care collaboration. The specialist manages and maintains patient data within electronic medical records, verifying and updating insurance and demographic details for compliance and accuracy. Challenges include multitasking under pressure and adapting to varying patient and provider needs swiftly. Daily tasks are balanced with customer service responsibilities, capturing the essence of front-line support and efficient administrative performance.
About the Nisswa Clinic Department
At Cuyuna Regional Medical Center's Nisswa Clinic, we deliver comprehensive, community-based healthcare designed to support lifelong wellness — while also meeting the immediate, same-day needs of our patients. Serving one of our region's growing communities, this clinic plays a vital role in expanding access and ensuring timely care close to home.
As a trusted destination for preventive care, chronic disease management, and same-day acute care, our team is often the first point of connection for patients seeking both ongoing support and quick access when something changes. We prioritize being available when patients need us most — whether for a sudden illness, a flare-up of a chronic condition, or a last-minute concern. From annual wellness visits and immunizations to managing chronic conditions, we deliver patient-centered care that balances prevention with responsive, same-day access. Our providers collaborate closely with specialists and care teams across CRMC to ensure a seamless, coordinated experience — without unnecessary delays.
Ideal Candidate
- Excellent communicator with strong interpersonal skills
- Customer service focused and professional
- Detail-oriented with accurate data entry skills
- Resilient and adaptable multitasker
- Discreet with sensitive patient information
- Familiar with medical terminology and systems
- Resourceful with strong problem-solving ability
Qualifications
Education and Experience
- Preferred: Completion of Health Care Administrative Specialist or similar program, or comparable experience in a health care facility
- Preferred: High School Diploma or equivalent
Compensation and Benefits
Actual pay rate offered is determined based on experience in this role. Please be sure to include all applicable experience in your application.
Cuyuna Regional Medical Center offers a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees. Eligible employees receive medical insurance, dental insurance, and vision insurance, health savings accounts, life insurance, and employer contributions to a 401(k) retirement plan. Additional benefits include paid time off, participation in 401(k) and 457(b) plans, educational assistance and reimbursement, an employee assistance program, work-life balance support, gym membership and other discounts, and employee recognition programs.