Scheduling Specialist, Patient Access

Employment Type: Part time

About the role

Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking, and problem-solving skills to support colleagues and leadership in achieving the organization’s strategic objectives. Serves as a peer influencer and may direct a project or project team by applying industry experience and specialized knowledge.

Benefits

• Competitive compensation, DailyPay
• Benefits effective Day One — no waiting periods
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short- and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

Responsibilities

• Researches, collects, and analyzes information
• Identifies opportunities, develops solutions, and leads through resolution
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency and patient experience
• Responsible for distribution of analytical reports
• Utilizes multiple system applications to perform analysis, create reports, and develop educational materials
• Incorporates basic knowledge of Trinity Health policies, practices, and processes to ensure quality, confidentiality, and safety are prioritized
• Demonstrates knowledge of departmental processes and procedures and ability to readily acquire new knowledge

Data Management & Analysis

• Research and compile information to support ad-hoc operational projects and initiatives
• Synthesize and analyze data, providing detailed summaries including graphical data presentations illustrating trends and recommending practical options or solutions while considering the impact on business strategy and supporting leadership decision making
• Leverage program and operational data and measurements to define and demonstrate progress, ROI, and impacts
• Maintain a working knowledge of applicable federal, state, and local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures, and guidelines to ensure adherence in a manner that reflects honest, ethical, and professional behavior and safe work practices

Specialist I Responsibilities

• Responsible for pre-registration, scheduling, electronically verifying insurance eligibility, and accurately identifying and collecting patient financial responsibility
• Handles complex scheduled events, including high-dollar testing, associated studies, and those with study-specific instructions
• Communicates effectively to service delivery areas to maximize patient flow and customer service
• Begins the overall patient experience and initiates the billing process for any services provided by the hospital

Specialist II Responsibilities

Must possess a comprehensive knowledge of multiple scheduling systems and have demonstrated proficiency in complex diagnostic testing appointment scheduling processes with a minimum of five plus (5) years of scheduling experience in an acute care setting.

Requirements

• High School Diploma or equivalent
• Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire
• Must be proficient in the use of Patient Registration/Patient Accounting systems and related software systems

Additional Qualifications

• Associates Degree, preferred
• Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities and insurance verification processes with three (3) years scheduling experience in an acute care setting
• Experience in complex facility-based ancillary testing across multiple facilities/states
• Strong knowledge of third-party and government payer billing and reimbursement guidelines as well as department performance standards and policies and procedures

Physical & Mental Requirements & Working Conditions

• Direct Healthcare Services / Indirect Healthcare / Support Services:
  • Exposure to conditions which may be considered unpleasant to sight, touch, sound, and/or smell
  • Occasional exposure to fumes, odors, dusts, mists, and gases, biohazards/hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.)
  • Occasional exposure to or subject to noise, infectious waste, diseases, and conditions
  • Occasional exposure to interruptions, shifting priorities, and stressful situations
  • Frequent ability to follow tasks through to completion, understand and relate to complex ideas/concepts, remember multiple tasks and regimens over long periods of time, and work on concurrent tasks/projects
  • Continuous ability to read small print, hear sounds and voice/speech patterns, give/receive instructions and other verbal communications (in-person and/or over the phone/computer/device/equipment assigned) with some background noise
  • Continuous ability to perform manual dexterity activities and/or grasping/handling
  • Frequent ability to climb, kneel, crouch, and/or operate foot controls
  • Occasional use of a computer/other technology
  • Continuous ability to sit with the ability to vary/adjust physical position or activity
• Direct Healthcare Services:
  • Perform activities that require standing/walking with the ability to vary/adjust physical position or activity
  • Occasional lift a maximum of 30 pounds unassisted
  • Occasional use of upper and lower extremities, engage in bending/stooping/reaching and pushing/pulling
  • Occasional perform work that involves physical efforts (e.g., transporting, moving, positioning, and/or ambulating patients)
  • Occasional experience of long periods of walking/standing/stooping/bending/pulling and/or pushing
  • Occasional encounter a clinical/patient-facing/hands-on interactive work environment