Patient Access Specialist - REMOTE

This is a Fully Remote Job About Our Client:The organization operates within the healthcare services sector, focusing on improving patient access to medical care. It addresses common challenges patients face in navigating healthcare systems, including registration, insurance verification, scheduling, and financial communications. By providing support through patient access representatives, the organization aims to enhance the patient experience and streamline administrative processes in healthcare settings. About the Opportunity:The PATIENT ACCESS SPECIALIST plays a vital role in facilitating smooth patient interactions with healthcare services. This position is responsible for ensuring accurate patient registration, verifying insurance coverage and benefits, scheduling appointments, and supporting insurance authorization processes. The role contributes significantly to the organization by improving patient access efficiency and clarity, enhancing patient satisfaction, and supporting operational effectiveness. Responsibilities:Collect and update patient demographic, insurance, and financial information accuratelyVerify insurance coverage, eligibility, benefits, co-pays, and deductiblesComplete all required pre-registration information prior to scheduled servicesIdentify and resolve missing or inaccurate patient informationSchedule patient appointments and clinical services efficientlyConfirm appointment availability and insurance requirementsCoordinate with healthcare teams to support timely schedulingAddress appointment-related questions and concernsObtain and document required insurance pre-certifications, referrals, and prior authorizationsCommunicate with insurance carriers and healthcare providers to resolve authorization issuesMaintain accurate records within healthcare systemsProvide professional and compassionate customer service during patient interactionsExplain insurance benefits and patient financial responsibilitiesAssist patients with registration, scheduling, and payment inquiriesEscalate complex patient concerns appropriatelyEnter and maintain accurate patient data in healthcare systemsReview and document relevant diagnosis and procedure codes when neededMaintain confidentiality of Protected Health Information (PHI) and comply with HIPAAMeet departmental standards for productivity, accuracy, quality, and customer service Requirements:High school diploma or GEDMinimum 1 year experience in patient access, healthcare customer service, or related healthcare environmentTyping speed of at least 35 words per minuteStrong verbal and written communication skillsExcellent customer service skills with a patient-focused approachDetail-oriented with accuracy in data entryAbility to multitask and work efficiently in a fast-paced environmentBasic computer skills and ability to navigate multiple systemsUnderstanding of patient confidentiality and HIPAA complianceAbility to work independently and collaborativelyAvailability to work Monday–Friday, including one late shift per week and one Saturday per month Preferred Qualifications:2–3 years experience in patient access or healthcare revenue cycle operationsAssociate or bachelor's degree in Business, Healthcare Administration, Finance, or related fieldExperience with medical insurance verification and authorizationFamiliarity with medical terminology and healthcare billingExperience with electronic health records and patient registration systemsPrevious experience in high-volume healthcare call center or patient-facing roleBilingual in English and Spanish is a plus Pay Range and Compensation Package:Pay rate: $16.00 per hourEligible for quarterly performance-based bonuses Benefits & Perks: Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.