Patient Access Specialist I Florida - Per Diem

About the role

HSS is an innovative, supportive, and inclusive environment where you can be part of our transformation. We are looking for candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

Responsibilities

• Interview patients to accurately enter and update patient demographics, insurance and personal information.
• Collect, verify, and scan legal IDs, insurance cards, signed consent forms, third party liability/workers’ compensation documents, and advance care plans.
• Explain financial responsibilities, obtain electronic and/or phone benefit verifications, coordinating benefits, and determine insurance coverage (participating vs. non-participating).
• Collect co-payments and out-of-pocket payments at check-in and check-out and obtain waivers for non-covered services.
• Monitor and resolve work queue encounters, registration checklists, and authorization status.
• Answer incoming calls and make outgoing calls as needed to provide assistance or direct inquiries.
• Respond to patient questions and triage to appropriate department as needed.
• Ensure proper documentation in patient records.
• Ensure compliance with HIPAA regulations and patient confidentiality standards.
• Cross trained to staff and cover all Patient Access areas (e.g., Greeter, Registration, Physical Therapy).

Requirements

• Two years in a healthcare or related customer service field.
• Strong computer skills; with proficiency in MS Office Suite: Excel, Outlook, Word automated tools.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize and adapt in a face paced environment.
• Demonstrates initiative, sound judgment and resourcefulness.
• Knowledge of medical terminology and insurance guidelines.

Skills

• Strong computer skills; with proficiency in MS Office Suite: Excel, Outlook, Word automated tools.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize and adapt in a face paced environment.
• Demonstrates initiative, sound judgment and resourcefulness.
• Knowledge of medical terminology and insurance guidelines.

Qualifications

• High School Diploma or equivalent (G.E.D.).
• Specialized or vocational courses may be preferred.
• Associates degree may be preferred.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.