Patient Access Specialist - Full-Time

About the role

Join our team as a Patient Access Specialist, responsible for welcoming patients, facilitating registration, and managing multi-department scheduling for outpatient tests and treatments. You will obtain accurate demographic and financial information, ensure compliance with hospital policies, and support clinical departments with report distribution, phone communication, and administrative tasks.

Responsibilities

• Greeting patients and visitors courteously both in person and over the phone
• Performing registration, verifying patient identities, and entering billing codes accurately
• Scheduling appointments, pre-registering patients, and managing patient status updates
• Handling insurance explanations, co-pay collections, and billing procedures
• Assisting with departmental operations, including data entry, report mailing, and document management
• Providing excellent customer service, addressing patient questions, and promoting hospital services
• Supporting staff development through training and participating in quality improvement initiatives
• Adapting to departmental needs, maintaining professionalism, and adhering to safety protocols
• Adhering to safety protocols involving exposure to blood and body fluids; performing patient registration, scheduling, billing, and providing support within the hospital environment

Qualifications

• High School Diploma or GED preferred

Skills

• Strong organizational, multi-tasking, and communication skills
• Experience in medical terminology, clerical work, or healthcare environments is advantageous
• Proficiency with computers, Meditech, and registration procedures
• Ability to handle sensitive information and work flexibly to meet department needs
• Excellent customer service, conflict resolution, and teamwork abilities