Patient Access Specialist - Full Time
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
First, remove boilerplate: "Thank you for considering a career at Ensemble! Ensemble is a leading provider..." That's about the company; could be "About the role"? Actually it's about company. Could be "About the role" or "About Ensemble". The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can create sections: About the role (maybe summarizing company description). Responsibilities (list of duties). Requirements (experience, education, certifications). Qualifications maybe overlapping; but we can combine. Skills maybe mention inquisitive, openness to innovation, AI, etc. Benefits: they mention comprehensive benefits package, tuition reimbursement, professional certification, recognition programs, etc. Pay: they give pay range $17.00 - $22.80 based on experience. Schedule: they mention shifts: Days, Evenings, Overnights including weekends and holidays. Also mention onsite role at Children's Minnesota - St. Paul Hospital.
We must not repeat job title as heading. The job title is "Patient Access Specialist". Not to be used as heading.
We must not include Job ID/requisition numbers.
We must not include cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So remove EEO statement, accommodation contact, etc. Also remove "Due to business, operational..." etc. Also remove "Employment Disclaimers – Ensemble". Also remove "Join An Award-winning Company" maybe that's about benefits? Could be part of About the role or Benefits? It's about awards; could be part of About the role (company description). But we need to keep substantive info.
We must not create sections with filler like "commensurate with experience", "not specified", etc. We have actual pay range and shift details, so we can include Pay and Schedule sections.
We must not invent or summarize away detail. Preserve all substantive information.
Thus we need to extract all substantive info:
- Company description: Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
- Opportunity: ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement $$ Shift Differentials for Select Shifts $$ This position pays between $17.00 - $22.80 based on experience This position is an onsite role, and candidates must be able to work on-site at Children's Minnesota - St. Paul Hospital in St. Paul, MN **** Shifts: Days, Evenings, Overnights including weekends and holidays
- Role description: We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
- Job Responsibilities: list many duties.
- Experience: 1+ years of customer service experience Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
- Minimum Education: High School Diploma/GED
- Required Certifications: CRCR Required within 9 months of hire (Company Paid)
- Awards: Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024
- Benefits: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
We also have "InnovationWork-Life FlexibilityLeadershipPurpose + Values" maybe part of culture.
We need to avoid duplication.
Now decide sections:
- About the role: could include company description, opportunity, awards, culture? Might be too much. But we can have About the role (company overview and mission). Could also have a separate "Benefits" section.
- Responsibilities: list duties.
- Requirements: experience, education, certification.
- Qualifications: maybe skills (inquisitive, openness to innovation, AI). Could combine with Requirements.
- Skills: maybe list "customer service", "inquisitive", "openness to innovation including AI", "ability to work onsite", etc.
- Benefits: comprehensive benefits package, tuition reimbursement, professional certification, recognition programs, shift differentials, bonus incentives, paid certifications, career advancement.
- Pay: $17.00 - $22.80 based on experience.
- Schedule: onsite at Children's Minnesota - St. Paul Hospital; shifts: Days, Evenings, Overnights including weekends and holidays.
We must not create sections with filler. All these have real content.
We need to output only HTML fragment, no /. Use for headings, - for lists,
for prose.
We need to ensure we don't repeat job title as heading.
Let's craft.
First, About the role: combine company description, opportunity, awards, culture? Might be long but okay.
Better: About the role: company description and mission (the O.N.E Purpose). Could also include "Entry level career opportunity offering: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement Shift Differentials for Select Shifts". That's more about benefits/opportunity; maybe move to Benefits.
But we can keep About the role as company overview and mission.
Responsibilities: list all duties from "Job Responsibilities:" bullet points.
Requirements: experience, education, certification.
Skills: inquisitive, openness to innovation including AI, customer service experience.
Benefits: comprehensive benefits package, healthcare, time off, retirement, well-being programs, tuition reimbursement, professional certification, recognition programs (quarterly/annual incentive), bonus incentives, paid certifications, career advancement, shift differentials.
Pay: $17.00 - $22.80 based on experience.
Schedule: onsite at Children's Minnesota - St. Paul Hospital; shifts: Days, Evenings, Overnights including weekends and holidays.
We also have awards; could be part of About the role.
Let's extract responsibilities list exactly as given:
"Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
Patient Access staff will be held accountable for point of service goals as assigned.
Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities.
Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets."
We need to turn each sentence into
- maybe. Could combine some.
We'll produce
- for each distinct duty.
Now Requirements: "1+ years of customer service experience", "High School Diploma/GED Required", "CRCR Required within 9 months of hire (Company Paid)". Also maybe "Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences." That's more skill.
Skills: "inquisitive", "demonstrate openness to innovation including AI", "customer service experience" (though that's requirement). Could list "customer service", "inquisitive", "openness to innovation including AI".
Now Benefits: list: "Bonus Incentives", "Paid Certifications", "Tuition Reimbursement", "Comprehensive Benefits" (healthcare, time off, retirement, well-being programs), "Career Advancement", "$$ Shift Differentials for Select Shifts $$", "Recognition – quarterly and annual incentive programs", "Professional certification relevant to field", "Associate Benefits – comprehensive benefits package designed to support physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs." Also "Our Culture – collaboration, growth, innovation." Could be part of Benefits or About the role.
We'll include Benefits section with bullet list.
Pay: "$17.00 - $22.80 based on experience"
Schedule: "Onsite role at Children's Minnesota - St. Paul Hospital in St. Paul, MN. Shifts: Days, Evenings, Overnights including weekends and holidays."
Now About the role: include company description and
- for lists,
for prose. We need to ensure we don't repeat job title as heading. Let's craft. First, About the role: combine company description, opportunity, awards, culture? Might be long but okay. Better: About the role: company description and mission (the O.N.E Purpose). Could also include "Entry level career opportunity offering: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement Shift Differentials for Select Shifts". That's more about benefits/opportunity; maybe move to Benefits. But we can keep About the role as company overview and mission. Responsibilities: list all duties from "Job Responsibilities:" bullet points. Requirements: experience, education, certification. Skills: inquisitive, openness to innovation including AI, customer service experience. Benefits: comprehensive benefits package, healthcare, time off, retirement, well-being programs, tuition reimbursement, professional certification, recognition programs (quarterly/annual incentive), bonus incentives, paid certifications, career advancement, shift differentials. Pay: $17.00 - $22.80 based on experience. Schedule: onsite at Children's Minnesota - St. Paul Hospital; shifts: Days, Evenings, Overnights including weekends and holidays. We also have awards; could be part of About the role. Let's extract responsibilities list exactly as given: "Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion. Patient Access staff will be held accountable for point of service goals as assigned. Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership. Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate. Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets." We need to turn each sentence into
- maybe. Could combine some.
We'll produce
- for each distinct duty. Now Requirements: "1+ years of customer service experience", "High School Diploma/GED Required", "CRCR Required within 9 months of hire (Company Paid)". Also maybe "Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences." That's more skill. Skills: "inquisitive", "demonstrate openness to innovation including AI", "customer service experience" (though that's requirement). Could list "customer service", "inquisitive", "openness to innovation including AI". Now Benefits: list: "Bonus Incentives", "Paid Certifications", "Tuition Reimbursement", "Comprehensive Benefits" (healthcare, time off, retirement, well-being programs), "Career Advancement", "$$ Shift Differentials for Select Shifts $$", "Recognition – quarterly and annual incentive programs", "Professional certification relevant to field", "Associate Benefits – comprehensive benefits package designed to support physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs." Also "Our Culture – collaboration, growth, innovation." Could be part of Benefits or About the role. We'll include Benefits section with bullet list. Pay: "$17.00 - $22.80 based on experience" Schedule: "Onsite role at Children's Minnesota - St. Paul Hospital in St. Paul, MN. Shifts: Days, Evenings, Overnights including weekends and holidays." Now About the role: include company description and