Patient Access Specialist - Full Time

We need to output HTML fragment with sections: About the role? The posting includes description of company, mission, O.N.E Purpose, The Opportunity, etc. We need to decide sections: maybe "About the role", "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". Only include sections if posting has real specific content. We need to parse the posting. Content: - Intro: "Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results." That's about company and purpose. Could be "About the role" or "About Ensemble". Since they said not to repeat job title as heading, we can use "About the role" for overview. - The Opportunity: "ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $17.00 - $22.80/hour based on experience This position is an onsite role, and candidates must be able to work on-site at Children's Minnesota Minneapolis Hospital in Minneapolis, MN**** Shifts: Days, Evenings, Overnights including weekends and holidays" So we have Pay, Schedule, Benefits (Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement). Also location. - Then: "We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization." That's more about role. - Then "Job Responsibilities:" followed by a long list of duties. - Then "Experience: 1+ years of customer service experience Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences." - "Minimum Education: High School Diploma/GED Required Certifications: CRCR Required within 9 months of hire (Company Paid)" - Then "Join An Award-winning Company" list of awards. - Then "Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company." - Then EEO etc which we need to remove. Thus we need to extract substantive content and format. We need sections: maybe "About the role", "Responsibilities", "Requirements", "Qualifications", "Benefits", "Pay", "Schedule". Also maybe "Skills"? Not explicit. Let's decide: - About the role: include company description, mission, O.N.E Purpose, The Opportunity overview (maybe combine). Could be a paragraph. - Responsibilities: the list under Job Responsibilities. - Requirements: Experience, Minimum Education, Required Certifications. - Qualifications: maybe not separate; could combine with Requirements. But we need to decide. - Benefits: list of Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement, plus later Associate Benefits description (healthcare, time off, retirement, well-being programs). Also maybe mention awards? Not benefits. - Pay: the hourly range. - Schedule: Shifts: Days, Evenings, Overnights including weekends and holidays. We must not include sections with filler like "commensurate with experience". We have actual pay range. We must not repeat job title as heading. We must not include Job ID etc. We must remove boilerplate: EEO, equal-opportunity, scam-warning, application instructions, etc. We must preserve all substantive information. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

About the role

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement.

But we might split benefits later. Better to keep About the role short: company description and mission. Then Responsibilities:

• ... each duty as list item. We need to parse the responsibilities list: It's a long paragraph with many duties separated by periods. We can split into items. List: - assigning accurate MRNs - completing medical necessity / compliance checks - providing proper patient instructions - collecting insurance information - receiving, and processing physician orders - utilizing an overlay tool while providing excellent customer service as measured by Press Ganey - Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. - They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion. - Patient Access staff will be held accountable for point of service goals as assigned. - Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. - Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership. - Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. - The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. - Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate. - Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. - Responsible for distribution and documentation of other designated forms and pamphlets. We need to keep all. Then Requirements: Experience: 1+ years of customer service experience; Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. Minimum Education: High School Diploma/GED Required Certifications: CRCR Required within 9 months of hire (Company Paid) We could also include "Must be able to work on-site at Children's Minnesota Minneapolis Hospital in Minneapolis, MN" maybe under Schedule or Requirements? It's location requirement. Could be part of About the role or a separate "Location". But we only have set headings; we could put location under About the role or maybe under Schedule? Not ideal. Could add a short p under About the role. But we have to avoid creating sections without content. We could include location in About the role paragraph. Pay: $17.00 - $22.80/hour based on experience. Schedule: Shifts: Days, Evenings, Overnights including weekends and holidays. Benefits: list: Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement; plus Associate Benefits: comprehensive benefits package designed to support physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs; also professional certification relevant to field and tuition reimbursement (already mentioned); quarterly and annual incentive programs. Also mention awards? Not benefits but could be under About the role. We need to ensure we don't duplicate. Let's craft. We'll produce:

  About the role

  Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. This is an entry‑level career opportunity offering bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement. The position is onsite at Children's Minnesota Minneapolis Hospital in Minneapolis, MN.

  Responsibilities

  • Assign accurate MRNs
  • Complete medical necessity and compliance checks
  • Provide proper patient instructions
  • Collect insurance information
  • Receive and process physician orders
  • Utilize an overlay tool while providing excellent customer service as measured by Press Ganey
  • Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls as applicable
  • Adhere to policies and provide excellent customer service with appropriate compassion
  • Be held accountable for point‑of‑service goals as assigned
  • Utilize quality auditing and reporting systems to ensure accounts are corrected (may include accounts for other employees, departments, and facilities)
  • Conduct audits of accounts, assure forms are completed accurately