Patient Access Specialist - Full Time

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy.

About the role

This entry-level position is responsible for performing admitting duties for all patients admitted for services at the hospital. The Patient Access Specialist will work within organizational policies and processes while meeting mission, goals, and regulatory compliance requirements. The role is onsite at Children's Minnesota - Minnetonka in Minnetonka, MN.

Responsibilities

• Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks.
• Provide proper patient instructions, collect insurance information, and process physician orders.
• Utilize overlay tools while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls.
• Adhere to policies and provide compassionate customer service in all interactions.
• Meet point-of-service goals as assigned.
• Utilize quality auditing and reporting systems to correct accounts, including those for other employees, departments, and facilities.
• Conduct audits to ensure forms are completed accurately and timely, providing statistical data to leadership.
• Pre-register patient accounts prior to visits, including inbound/outbound calls to obtain demographic, insurance, and financial information.
• Collect point-of-service payments and past-due balances, including setting up payment plans.
• Explain and obtain signatures for general consent for treatment forms and distribute patient education documents (e.g., Important Message from Medicare, MOON form, ABN).
• Review insurance eligibility responses, select applicable insurance plan codes, and enter benefit data to support billing processes.
• Screen for medical necessity using Advanced Beneficiary Notice (ABN) software and inform Medicare patients of potential non-payment.

Requirements

• 1+ years of customer service experience.
• High School Diploma or GED (required).
• CRCR certification required within 9 months of hire (company-paid).
• Must be inquisitive and demonstrate openness to innovation, including AI, to improve processes and patient/client experiences.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package supporting physical, emotional, and financial health (healthcare, time off, retirement, well-being programs).
• Career advancement opportunities.
• Professional development, including field-relevant certifications.
• Quarterly and annual incentive programs for high performers.
• Collaborative, growth-focused, and innovative culture.

Pay

$17.00 - $18.15 per hour, based on experience.

Schedule

Onsite role at Children's Minnesota - Minnetonka in Minnetonka, MN.

About Ensemble

Ensemble is an award-winning company recognized for excellence in revenue cycle management:

• Five-time winner of “Best in KLAS” (2020–2022, 2024–2025).
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021–2024).
• 22 HFMA MAP Awards for High Performance in Revenue Cycle (2019–2024).
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024).
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards (2020, 2022–2023).
• Energage Top Workplaces USA (2022–2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023–2024).

Ensemble’s core values include customer obsession, embracing new ideas, and striving for excellence. The company empowers employees to challenge the status quo and provides tools and resources to thrive.