Patient Access Specialist - Full Time
Ensemble Health Partners · Jupiter, FL · 4 wk ago
Healthcare$17–$18.15/hrFull-time
O.N.E Purpose
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
Job Responsibilities
- Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
- Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
- Adequately adheres to policies and provides excellent customer service in these interactions with the appropriate level of compassion.
- Works within the policies and processes as they are being performed across the entire organization.
Experience
- 1+ years of customer service experience
Minimum Education
- High School Diploma/GED
Required Certifications
- RCCR
Available Shifts
- Full Time 5am-3pm M-F, one day off (Main Registration)
- Full Time 2pm-10:30pm, M-F (Main Registration)
- Full Time Fri, Sat, Sun 7am-730pm (Emergency Room)
- Full Time Sat, Sun, Mon 10am-1030pm (Emergency Room)