Patient Access Specialist - Diagnostic Imaging

About the role

The Patient Access Specialist with Diagnostic Imaging supports the Diagnostic Imaging department at The University of Texas MD Anderson Cancer Center by coordinating medical and financial clearance for patients referred for diagnostic procedures only. This role serves as a key access point for patients, caregivers, referring providers, and internal clinical teams, ensuring accurate intake, timely scheduling, and clear communication across the continuum of care.

Responsibilities

• Coverage of Medical and Financial Clearance for Diagnostic Imaging Patients
• Apply Medical Acceptance Criteria Consistently and Accurately
• Schedule New Patient Appointments
• Optimize Clinic Efficiency Through Accurate and Timely Scheduling Practices
• Collect Complete and Accurate Demographic and Financial Data During the Intake Process
• Verify Demographic and Financial Information During New Patient Registration
• Ensure Appropriate Financial Screening of New Patients
• Communicate Effectively with Patients, Referral Sources, Physicians, and Clinical Staff
• Respond to Voicemail and Online Messages Within One Business Day
• Answer Incoming Phone Calls Promptly Within Established Service Standards
• Document Patient and Treatment Team Communications Completely and Accurately
• Provide Reliable, Responsive, Safe, Friendly, and Courteous Service to Patients, Caregivers, Referring Physicians, and Coworkers
• Maintain a Pleasant, Professional Tone in Phone and In-Person Interactions
• Actively Listen to Customer Needs and Provide Clear, Timely Responses
• Proactively Resolve Issues with Patients, Caregivers, and Clinical Teams
• Provide Status Updates, Seek Feedback, and Recognize When Escalation to Leadership Is Needed to Ensure Customer Satisfaction

Qualifications

• High School Diploma or Equivalent
• Preference for an Associate's Degree in Business, Healthcare, or a Related Field
• Experience in Healthcare, Insurance, or a Related Environment
• Preferred: Several Years of Business Experience in Healthcare Settings
• Preferred: Professional Certifications in Healthcare Access Management

Skills

• Strong Communication Skills
• Adaptability
• Professionalism
• Focus on Customer Satisfaction

Benefits

• Employer-Paid Medical Coverage Starting Day One for Employees Working 30+ Hours/Week
• Optional Group Dental, Vision, Life, AD&D, and Disability Insurance
• Accruals for Paid Time Off and Extended Illness Bank
• Paid Holidays
• Wellness Programs
• Tuition Assistance Program After Six Months of Service
• Defined-Benefit Pension Through the Teachers Retirement System
• Voluntary Retirement Plans
• Employer-Paid Life and Reduced Salary Protection Programs

Pay

Minimum: US Dollar (USD) 45,500
Midpoint: US Dollar (USD) 57,000
Maximum: US Dollar (USD) 68,500

Schedule

Monday- Friday
Rotating Saturdays
7:00am- 12:00pm (Hybrid)
2 days onsite
8:00am-5:00pm/3 days remote
10:00am-7:00pm