Patient Access Specialist - Diagnostic Imaging

Responsibilities

• Greet and assist patients in person and over the phone
• Schedule appointments and manage referrals/authorizations
• Collect and verify patient demographic, insurance, and payment information
• Review schedules to maintain accurate, timely patient flow
• Use electronic systems to document and update patient records
• Provide patients with visit instructions and answer basic questions
• Serve as a liaison between patients, providers, and care teams

Qualifications

• 1-2 years of hospital admissions or provider’s office experience preferred
• Experience in customer service or scheduling departments in a healthcare setting highly preferred
• Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers
• Impeccable personal honesty, integrity and confidentiality are essential
• Medical terminology preferred