Patient Access Specialist - Clinic Registration

About The Role

As a Patient Access Specialist, you are often the first point of contact for our patients—setting the tone for their entire healthcare experience. This role combines customer service excellence with administrative precision to support patients, providers, and care teams across our clinics and Regional Medical Center.

Responsibilities

• Greet and assist patients in person and over the phone
• Schedule appointments and manage referrals/authorizations
• Collect and verify patient demographic, insurance, and payment information
• Use electronic systems to document and update patient records
• Review schedules to maintain accurate, timely patient flow
• Provide patients with visit instructions and answer basic questions
• Serve as a liaison between patients, providers, and care teams

Qualifications

• 1-2 years of hospital admissions or provider’s office experience preferred
• Experience in customer service or scheduling departments in a healthcare setting highly preferred
• Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers
• Impeccable personal honesty, integrity and confidentiality are essential
• Medical terminology preferred