Patient Access Specialist

Key Responsibilities

• Greet patients and visitors in a courteous, professional manner
• Complete patient registration and intake accurately
• Verify insurance eligibility, benefits, authorizations, and referrals
• Collect co-pays, deductibles, and other patient payments
• Update and maintain patient demographic, insurance, and billing information
• Schedule, confirm, and reschedule appointments as needed
• Answer patient questions related to registration, appointments, and general intake procedures
• Ensure all documentation is complete and entered accurately into the appropriate systems
• Collapse patient flow by coordinating with clinical and administrative teams
• Maintain confidentiality and comply with HIPAA and organizational policies

Requirements

• A high school diploma or equivalent
• Prior experience in patient access, medical registration, front desk, healthcare administration, or a related role preferred
• Knowledge of insurance verification, prior authorizations, and patient intake processes
• Experience with EMR/EHR systems preferred
• Strong customer service and communication skills
• Excellent attention to detail and data entry accuracy
• Ability to multitask and work effectively in a fast-paced environment
• Proficiency in Microsoft Office and standard office systems
• Familiarity with medical terminology
• Strong problem-solving and organizational skills
• Ability to handle sensitive information with professionalism and discretion
• Experience supporting a hospital, clinic, or outpatient setting

Skills

• Strong problem-solving and organizational skills
• Ability to handle sensitive information with professionalism and discretion
• Experience supporting a hospital, clinic, or outpatient setting