Patient Access Specialist

About the role

The Patient Access Specialist (PAS) works in various areas of the clinic as part of the clinic team performing clerical duties necessary to prepare patients for a visit. The PAS will check patients in and out, verify patient income, arrange for payment, and to make appointments and reappointments when necessary. PAS greets patients, prepares medical charts, gathers third-party payment information, and collects and records payments at the time of service. The PAS answers and triages incoming phone calls, as well as delivers messages to departments, clinicians, and providers.

Responsibilities

• Verifies demographic, insurance, and financial information, and organizes encounter and patient face sheet information for provider.
• Collects and reviews patient financial information to determine eligibility for sliding fee.
• Collections and maintains patient registration and utilization data for the UDS report.
• Schedules appointments and interacts directly with patients or automatic callback systems.
• Collects upfront payment for SWMTCHC, including insurance co-pay and time of service payments, and balances receipts daily.
• Works within patient reminder/notification systems.
• Communicates effectively and professionally to the public, patients, peers, other departments, and providers.
• Requests verification and records patient demographic change information using the electronic computer system.
• Scans information into the Electronic Medical Record.
• Participates in Performance Improvement (PI) and continuous Quality Improvement (QI) activities.
• Attends regular staff meetings and in-services as directed.
• Performs work in multiple areas throughout the facility.
• Greets and interacts with patients in courteous and professional manner.
• Ensures strict patient confidentiality and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Prepares medical charts and maintains smooth patient flow throughout clinic.
• Gathers third party payment information for charges for patient billing.
• Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to patient record.
• Filings records accurately and appropriately.
• Maintains strict confidentiality of all patient related information according to HIPAA and SWMTCHC policy.
• Maintains a good working relationship within the department and with other departments.
• Performs work in multiple areas throughout the facility.
• Greets and interacts with patients in courteous and professional manner.
• Ensures strict patient confidentiality and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Prepares medical charts and maintains smooth patient flow throughout clinic.
• Gathers third party payment information for charges for patient billing.
• Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to patient record.
• Filings records accurately and appropriately.
• Maintains strict confidentiality of all patient related information according to HIPAA and SWMTCHC policy.
• Maintains a good working relationship within the department and with other departments.
• Performs work in multiple areas throughout the facility.
• Greets and interacts with patients in courteous and professional manner.
• Ensures strict patient confidentiality and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Prepares medical charts and maintains smooth patient flow throughout clinic.
• Gathers third party payment information for charges for patient billing.
• Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to patient record.
• Filings records accurately and appropriately.
• Maintains strict confidentiality of all patient related information according to HIPAA and SWMTCHC policy.
• Maintains a good working relationship within the department and with other departments.
• Performs work in multiple areas throughout the facility.
• Greets and interacts with patients in courteous and professional manner.
• Ensures strict patient confidentiality and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Prepares medical charts and maintains smooth patient flow throughout clinic.
• Gathers third party payment information for charges for patient billing.
• Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to patient record.
• Filings records accurately and appropriately.
• Maintains strict confidentiality of all patient related information according to HIPAA and SWMTCHC policy.
• Maintains a good working relationship within the department and with other departments.
• Performs work in multiple areas throughout the facility.
• Greets and interacts with patients in courteous and professional manner.
• Ensures strict patient confidentiality and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Prepares medical charts and maintains smooth patient flow throughout clinic.
• Gathers third party payment information for charges for patient billing.
• Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to patient record.
• Filings records accurately and appropriately.
• Maintains strict confidentiality of all patient related information according to HIPAA and SWMTCHC policy.
• Maintains a good working relationship within the department and with other departments.
• Performs work in multiple areas throughout the facility.
• Greets and interacts with patients in courteous and professional manner.
• Ensures strict patient confidentiality and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Prepares medical charts and maintains smooth patient flow throughout clinic.
• Gathers third party payment information for charges for patient billing.
• Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to patient record.
• Filings records accurately and appropriately.
• Maintains strict confidentiality of all patient related information according to HIPAA and SWMTCHC policy.
• Maintains a good working relationship within the department and with other departments.
• Performs work in multiple areas throughout the facility.
• Greets and interacts with patients in courteous and professional manner.
• Ensures strict patient confidentiality and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Prepares medical charts and maintains smooth patient flow throughout clinic.
• Gathers third party payment information for charges for patient billing.
• Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to patient record.
• Filings records accurately and appropriately.
• Maintains strict confidentiality of all patient related information according to HIPAA and SWMTCHC policy.
• Maintains a good working relationship within the department and with other departments.
• Performs work in multiple areas throughout the facility.
• Greets and interacts with patients in courteous and professional manner.
• Ensures strict patient confidentiality and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Prepares medical charts and maintains smooth patient flow throughout clinic.
• Gathers third party payment information for charges for patient billing.
• Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to patient record.
• Filings records accurately and appropriately.
• Maintains strict confidentiality of all patient related information according to HIPAA and SWMTCHC policy.
• Maintains a good working relationship within the department and with other departments.
• Performs work in multiple areas throughout the facility.
• Greets and interacts with patients in courteous and professional manner.
• Ensures strict patient confidentiality and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Prepares medical charts and maintains smooth patient flow throughout clinic.
• Gathers third party payment information for charges for patient billing.
• Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to patient record.
• Filings records accurately and appropriately.
• Maintains strict confidentiality of all patient related information according to HIPAA and SWMTCHC policy.
• Maintains a good working relationship within the department and with other departments.
• Performs work in multiple areas throughout the facility.
• Greets and interacts with patients in courteous and professional manner.
• Ensures strict patient confidentiality and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Prepares medical charts and maintains smooth patient flow throughout clinic.
• Gathers third party payment information for charges for patient billing.
• Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to patient record.
• Filings records accurately and appropriately.
• Maintains strict confidentiality of all patient related information according to HIPAA and SWMTCHC policy.
• Maintains a good working relationship within the department and with other departments.
• Performs work in multiple areas throughout the facility.
• Greets and interacts with patients in courteous and professional manner.
• Ensures strict patient confidentiality and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Prepares medical charts and maintains smooth patient flow throughout clinic.
• Gathers third party payment information for charges for patient billing.
• Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to patient record.
• Filings records accurately and appropriately.
• Maintains strict confidentiality of all patient related information according to HIPAA and SWMTCHC policy.
• Maintains a good working relationship within the department and with other departments.
• Performs work in multiple areas throughout the facility.
• Greets and interacts with patients in courteous and professional manner.
• Ensures strict patient confidentiality and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Prepares medical charts and maintains smooth patient flow throughout clinic.
• Gathers third party payment information for charges for patient billing.
• Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to patient record.
• Filings records accurately and appropriately.
• Maintains strict confidentiality of all patient related information according to HIPAA and SWMTCHC policy.
• Maintains a good working relationship within the department and with other departments.
• Performs work in multiple areas throughout the facility.
• Greets and interacts with patients in courteous and professional manner.
• Ensures strict patient confidentiality and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Prepares medical charts and maintains smooth patient flow throughout clinic.
• Gathers third party payment information for charges for patient billing.
• Establishes that each patient is advised of the Sliding Fee Scale and makes appropriate adjustments to patient record.
• Filings records accurately and appropriately.