Patient Access Specialist

About the role

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute. The Patient Access Specialist role is based in Dallas, TX / Plano, TX and works the 7P-7A shift (on-site). Responsible for the provision of routine patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer and employee satisfaction.

Responsibilities

• Performs routine registration activity including verifying patient demographic information, processing point of service payments, obtaining signatures for required consent paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol
• Performs routine patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol
• Resolves routine patient issues and assists with questions on reimbursement
• Demonstrates the components of the Children's Health System Vision, Mission and The Children's Way Values
• Demonstrates compliance with performance standards, guidelines, regulations, policies and procedures and third party contracts

Requirements

• At least 1 year healthcare, Patient Access operations activities or related experience
• High School diploma or GED required
• Associates Degree preferred

Benefits

• Employee portion of medical plan premiums are covered after 3 years
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

Schedule

Shift: 7P-7A (7 pm – 7 am), on-site.