Patient Access Specialist

About the role

The Patient Access Technician (PAT) is an exciting opportunity at MultiCare, responsible for ensuring accurate patient admission and registration. This intermediate-level clerical position allows you to apply your professional service-orientation, good judgment, and independent thinking in your daily work functions.

Responsibilities

• Assure complete and accurate patient admissions/registrations according to organization policy and procedures and regulatory requirements
• Obtain inpatient bed assignments and processes inpatient admission, including arm banding, addressograph plate, and completion of necessary forms
• Pre-admit all scheduled inpatient, outpatients and ambulatory patients to facilitate a smooth and speedy admission/registration process
• Obtain direct admit information and enter a reservation in the computer system in order to notify other areas
• Complete comprehensive bedside or telephone interviews with the patient, relative, or their representative to obtain pertinent demographic, insurance and/or third-party liability information
• Perform eligibility verification and resolves any discrepancies, determine the need for financial assistance recommendation and application, referring to the Financial Counselor where necessary

About Valley Hospital

MultiCare Valley Hospital is a 123-bed, fully accredited acute-care hospital in Spokane Valley, featuring a Level III Trauma Center, comprehensive surgical, inpatient, outpatient and diagnostic services, and advanced cardiac care. Clinicians join a collaborative, patient-focused team in a community where professional growth and work-life balance are highly valued.

About the Spokane Valley Community

Spoil Valley, Spokane’s largest suburb, offers a relaxed, family-friendly lifestyle with quick access to the region’s natural beauty and city amenities. With riverfront trails, lakes, golf courses, ski resorts, wineries and nearby national parks, outdoor enthusiasts will find plenty to explore. The community combines small-town charm with easy access to Spokane’s urban conveniences, making it an ideal place to live, work and play.

Why MultiCare?

• Rooted in the local community
• Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
• Growth and education
• Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you
• Well-being and support
• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life
• Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other
• Belonging for all
• Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued

Pay and Benefits

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.07 - $31.60 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.