Patient Access Specialist

Responsibilities

• Manage patient admission and registration activities, ensuring demographic details, medical record numbers, and account information are entered correctly and in a timely manner.
• Prepare patient accounts ahead of scheduled visits by completing pre-registration tasks, contacting patients as needed, and gathering insurance, demographic, and financial information.
• Review physician orders and coverage details, verify eligibility, and document benefit information to support accurate billing and cleaner claims processing.
• Communicate financial responsibility to patients or guarantors, collect point-of-service payments and outstanding balances, and discuss available payment arrangement options when appropriate.
• Explain consent documents, treatment-related forms, and required patient notices, securing signatures and proper documentation from patients, guardians, or guarantors.
• Perform medical necessity screening for applicable services, provide required notifications to Medicare patients when coverage may be limited, and document distribution of related forms and materials.
• Deliver attentive, compassionate customer service during all patient interactions while following organizational procedures and compliance standards.
• Use audit and reporting processes to identify account issues, correct registration errors, and help maintain documentation quality across departments and facilities.
• Compile accurate audit results and productivity information for Patient Access leadership while ensuring work meets established quality and timeliness expectations.

Requirements

• Previous experience in patient access, patient registration, patient accounts, or a related healthcare administrative role.
• Strong customer service skills with the ability to communicate clearly and professionally in sensitive situations.
• Administrative experience with accurate data entry and the ability to manage multiple tasks in a fast-paced setting.
• Working knowledge of insurance verification, benefit review, and point-of-service collection practices.
• Ability to explain forms, obtain required documentation, and maintain compliance with established procedures.
• Comfortable handling inbound and outbound phone communication to gather patient and insurance information.
• Detail-oriented approach with the ability to review records, identify discrepancies, and support account accuracy through auditing activities.

Benefits

Robert Half offers competitive compensation and benefits, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Pay

Rate 18 - 19.15 USD / Hourly

Schedule

Thursday, Friday, Saturday 7a-7p
Sunday, Monday, Tuesday 7p-7:30a

Location

Bangor, ME

Type

Temporary / Contract

Posted

2026-07-06T00:00:00Z