Patient Access Specialist
Job Description
Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.
Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels in a Contact Center i.e. Phone, Fax, Chat, email, etc. approximately 50 percent of time.
Ensure all support requested is captured within the Case Management system.
Serve as subject matter expert for program team responding to questions in a timely manner.
Conduct quality call monitoring for program team as directed by program leadership.
Escalate issues identified by self or project team to appropriate program leadership.
Ensure timely processing and resolution of cases meeting productivity and quality requirements.
Escalate complex cases, when appropriate.
Career Development
Career development opportunities include continuous learning, leadership development, and career advancement support.
Recognition Programs
The position offers recognition programs, contests, and awards that celebrate contributions.
Company Culture
The company fosters a collaborative culture where ideas are valued and work makes a difference.
Benefits
- Competitive pay that recognizes experience, expertise, and impact
- Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
- Best Place to Work in BioPharma - 2022, 2023, 2025
- Certified Great Place to Work® - 2021, 2023, 2025, 2026
Qualifications
- High School Diploma required
- Associates or Bachelor's Degree preferred, or 1-2 years of healthcare/healthcare reimbursement experience.
- Working knowledge and experience with health insurance and Rx reimbursement
- Understands HIPAA and privacy laws and requirements and maintains patient confidentiality
- Experience with Adverse Event and Product Quality Complaint reporting preferred.
- Maintains compliance with program business rules, standard operating procedures, and guidelines.
Skills
- Outstanding case management/customer service skills required.
- Excellent interpersonal skills.
- Active and effective listening skills and creative problem-solving skills.
- Excellent written and oral communication skills.
- Passionate about learning and able to share/communicate that passion to others.
- Ability to work cross-functionally and exhibit teamwork and collaboration.
- Attention to detail and ability to follow up are essential.
- Self-motivated, with a sense of urgency.
- Can manage competing priorities at once.
- Strong planning and organizational skills.
- Ability to adapt quickly to changing environment.
Requirements
- Individuals must demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace.
About the company
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
Equal Opportunity & Inclusion
Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Company Culture
The company fosters a collaborative culture where ideas are valued and work makes a difference.
Benefits
- Competitive pay that recognizes experience, expertise, and impact
- Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
- Best Place to Work in BioPharma - 2022, 2023, 2025
- Certified Great Place to Work® - 2021, 2023, 2025, 2026
Qualifications
- High School Diploma required
- Associates or Bachelor's Degree preferred, or 1-2 years of healthcare/healthcare reimbursement experience.
- Working knowledge and experience with health insurance and Rx reimbursement
- Understands HIPAA and privacy laws and requirements and maintains patient confidentiality
- Experience with Adverse Event and Product Quality Complaint reporting preferred.
- Maintains compliance with program business rules, standard operating procedures, and guidelines.
Skills
- Outstanding case management/customer service skills required.
- Excellent interpersonal skills.
- Active and effective listening skills and creative problem-solving skills.
- Excellent written and oral communication skills.
- Passionate about learning and able to share/communicate that passion to others.
- Ability to work cross-functionally and exhibit teamwork and collaboration.
- Attention to detail and ability to follow up are essential.
- Self-motivated, with a sense of urgency.
- Can manage competing priorities at once.
- Strong planning and organizational skills.
- Ability to adapt quickly to changing environment.
Requirements
- Individuals must demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace.