Patient Access Specialist

Key Responsibilities

• Welcome patients warmly and professionally while creating an outstanding check-in experience.
• Verify and update patient demographic and insurance information accurately.
• Review insurance eligibility and collaborate with billing team to support accurate patient financial estimates.
• Collect copays, deductibles, coinsurance, and other patient balances professionally and confidently.
• Schedule and reschedule appointments with accuracy and efficiency.
• Float to phone operations as needed to support scheduling and inbound call management.
• Route patient inquiries and messages appropriately to clinical or administrative staff.
• Scan and upload documentation into the EMR accurately.
• Maintain an organized, clean, and professional front office environment.
• Assist with administrative support tasks, faxes, and workflow management as assigned.

Requirements

• Minimum 2 years of medical front office, patient access, or medical reception experience preferred.
• Strong customer service and patient communication skills required.
• Experience with insurance verification, benefit review, and patient financial collections preferred.
• Ability to multitask efficiently while maintaining professionalism and accuracy.
• Comfortable working in a high-accountability, team-oriented environment.
• Demonstrate professionalism, the ability to remain composed under pressure, and de-escalation skills during challenging patient interactions.
• Willingness to cross-train and assist in multiple front office functions, including phones and scheduling.
• Experience with eClinicalWorks (ECW) and/or Phreesia preferred.
• Proficiency with Windows, Outlook, and general office software required.

Qualifications

Warm, welcoming, and hospitality-minded.
Highly organized and detail-oriented.
Assertive yet professional communicator.
Coachable and receptive to feedback.
Team-first mentality with willingness to assist where needed.
Self-motivated and proactive in identifying work that needs to be done.
Reliable with strong attendance and punctuality.

Pay

N/A

Schedule

N/A

Benefits

• 401(k).
• Paid Time Off.
• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• Life Insurance.