Patient Access Specialist

About the role

This position is part-time, rotating 2-3 days per week and every other weekend. Must be willing to rotate shifts - days, afternoons, and midnights throughout the week. Mandatory orientation is from 8 a.m. to 4:30 p.m. first week.

Responsibilities

• Schedules appointments and performs patient registration activities including pre-registration: obtaining insurance information, medical and demographic data, entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures.
• Answers the phones and directs calls in a courteous and efficient manner. Relays information to patients and family members according to and following HIPAA Regulations.
• Prepares patient liability estimations for both pre-service/scheduled services and walk-ins.
• The ability to prioritize work. Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments, and physician offices.
• Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machine.
• Works with the Pre-service Center and/or physician’s office to obtain or change authorizations required per Imaging protocols or script compliance.
• Transport and escort patients via wheelchair as needed. Informs patients of delays in appointment times when requested. Calls the physician/physician’s office/Quest labs when patients arrive without a script or required labs.
• Participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• High School Diploma.
• Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge.
• Ability to effectively manage multiple tasks.
• Knowledge and experience with a variety of information systems, experience with spreadsheet and word processing software, and keyboard proficiency.

Preferred

• 1 year of relevant experience in a customer service role or healthcare industry.

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals. On-demand pay program powered by Payactiv. Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance. Traditional and Roth retirement options with service contribution and match savings. Eligibility for benefits is determined by employment type and status.

Pay

Details about pay are not specified in the job posting.

Schedule

Rotating (United States of America), Weekly Scheduled Hours 20 Hours of Work Rotating Days Worked Variable Weekend Frequency Every other weekend.