Patient Access Specialist, 7p-7a w/ rotating weekends - Adult ER Registration

Job Summary

The Patient Access Specialist I is an entry-level position responsible for admitting, registering, bed placement, and financial analysis activities for all patients upon arrival to the healthcare system. This includes responding to patient information inquiries, greeting patients, and managing financial responsibilities.

About the Role

This role requires a comprehensive understanding of healthcare system policies and procedures, as well as the ability to enforce established requirements and processes. It also involves interacting with third-party payers and other departments, demonstrating empathy and professionalism.

Responsibilities

• Register and activate scheduled patients by gathering all necessary demographic, financial, and pertinent information.
• Register and activate walk-in, add-on, and emergency room patients by gathering all patient demographic, financial, and pertinent information.
• Verify insurance eligibility and benefits for scheduled outpatient and inpatient patients.
• Validate pre-certification.
• Compute patient liability at point of registration.
• Communicate and collect patient financial liabilities.
• Review prior bad debts and request payment of outstanding balances.
• Alert Financial Advocates of accounts with financial clearance issues.
• Document patient liability and financial clearance status to ensure timely processing at the point of service.
• Earn excellent verbal and action-related customer service skills to patients, physicians, and visitors.

Requirements

• Demonstrated ability to read, write, perform arithmetic, including fractions and decimals.
• Strong computer skills, excellent customer service skills, interpersonal communication, and telephone etiquette.
• Ability to multitask and manage high volumes.
• Knowledge of basic registration and third-party payer.
• Work experience in a physician front office or insurance/healthcare call center preferred.
• Basic knowledge of medical terminology, CPT and ICD-9 codes, insurance coding and billing knowledge.

Qualifications

• High School Diploma or equivalent.
• Preferred graduate of Medical Secretary Program.

Skills

• Excellent verbal and action-related customer service skills.
• Professionalism and empathy.
• Organizational skills.
• Moderate sitting, standing, stooping, bending, and moderate work at portable computers.
• Strong computer skills.

Benefits

Rotating weekend shifts.

Pay

$18.00 per hour.

Schedule

7p-7a, rotating weekends.