Patient Access Specialist - Access Center (Friday-Monday, 7A-6P)
The University of Texas Medical Branch · Webster, TX · 4 wk ago
On-siteHealthcareFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EEO, etc.
We need to parse the posting.
Content:
EDUCATION & EXPERIENCE: Minimum Qualifications: Associate’s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Preferred Qualifications: Previous experience in a healthcare setting and/or high-volume call center environment preferred.
JOB SUMMARY: The Patient Access Specialist represents the voice of UTMB. Creates a nurturing, competent and confident voice atmosphere for all callers to the Access Center. Is skillful in determining the caller’s need while maintaining a seamless atmosphere for the caller regardless of the need to navigate through multiple functions and departments.
ESSENTIAL JOB FUNCTIONS: Provides high level customer service skills for 24/7, 365 days a year Call Center.Answers high volume of calls while multi-tasking with available resources to schedule appointments and assist callers with their specific needs.Promotes positive and professional communicationProvides a professional and empathetic voice to the callers to nurture their needsAnalyzes caller concerns and determines best course of action to resolve and address their concern.Gateway to appointment scheduling for large numbers of UTMB clinics.Efficiently communicates callers’ requests and determines the best solution.Able to cancel and reschedule based on patients’ needs and clinic guidelinesEscalates patient concerns and issues-utilizing defined processesAble to preregister patients as required; obtain patient demographics and insurance information and updates as required to ensure most accurate information is on fileWorks with Access center nursing staff to quickly identify and resolve urgent patient issues.Listens to and re-emphasizes caller concerns, ensuring accurate triage and effective communications.Facilitates physician consultation requests and assists with patient referrals when appropriate.Is knowledgeable and proficient in the use of AMCOM, EPIC, Invision, CECC and other software applications used to store and manage patient information and facilitate patient care.Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each systemEnforces UTMB regulations and guidelines when utilizing the systemsIs knowledgeable of the entire institution, all clinical departments and resources, Locations, Contact information, Scheduling guidelines, Personnel resources, Area specific guidelines, Age specific guidelines, Disease process specific guidelines and Basic guidelines related to consumer health plans.Is knowledgeable and proficient in the scheduling process for all clinic areasUnderstands the procedures for each clinic and educates the callerSkilled at utilizing software applications for making appointmentsUtilizes critical thinking to determine call priority to support nursing interventionEnhances customer confidence by expediting callers concerns to appropriate individualsCrucial to the facilitation of the consumer online appointment request system Marginal or Periodic Functions: Performs related duties as required.
WORKING ENVIRONMENT/EQUIPMENT: Standard office environments.Standard office equipment.
SALARY RANGE: Actual salary commensurate with experience.
WORK SCHEDULE: Onsite position, Friday through Monday, 7:00 AM - 6:00 PM. Includes holidays. Employees may qualify for hybrid and/or remote scheduling after successful completion of training and performance expectations.
We need to map to sections.
About the role: could be JOB SUMMARY.
Responsibilities: ESSENTIAL JOB FUNCTIONS (list of duties). Could also include marginal functions but not needed.
Requirements: Minimum Qualifications? Usually Requirements includes Minimum Qualifications. Could also include Preferred Qualifications under Qualifications.
Qualifications: Preferred Qualifications.
Skills: maybe list of software knowledge etc. Could extract from essential functions: knowledge of AMCOM, EPIC, Invision, CECC, etc. Also knowledge of scheduling process, etc. Could put as Skills.
Benefits: none given. So we should not include Benefits section.
Pay: SALARY RANGE: Actual salary commensurate with experience. This is vague "commensurate with experience". According to instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting says "Actual salary commensurate with experience." That's placeholder-like. So we should NOT include Pay section because it's just "commensurate with experience". So omit Pay.
Schedule: WORK SCHEDULE: Onsite position, Friday through Monday, 7:00 AM - 6:00 PM. Includes holidays. Employees may qualify for hybrid and/or remote scheduling after successful completion of training and performance expectations. That's specific schedule info, so include Schedule section.
Now we need to output HTML fragment with headings for each section. Use
for each section. Use - for any list of duties/requirements/benefits, and
for prose.
We need to decide which content goes where.
About the role: JOB SUMMARY paragraph. Could be a
.
Responsibilities: ESSENTIAL JOB FUNCTIONS: many sentences. Could break into list items for each duty. The text is a long paragraph with no clear separators besides periods. We could split by sentences and make
- each. But we need to preserve all substantive information; we can keep as
but instruction says use
- for any list of duties/requirements/benefits. Since duties are a list, we should use list.
We need to parse duties into items. Let's extract each duty sentence.
From ESSENTIAL JOB FUNCTIONS:
- Provides high level customer service skills for 24/7, 365 days a year Call Center.
- Answers high volume of calls while multi-tasking with available resources to schedule appointments and assist callers with their specific needs.
- Promotes positive and professional communication
- Provides a professional and empathetic voice to the callers to nurture their needs
- Analyzes caller concerns and determines best course of action to resolve and address their concern.
- Gateway to appointment scheduling for large numbers of UTMB clinics.
- Efficiently communicates callers’ requests and determines the best solution.
- Able to cancel and reschedule based on patients’ needs and clinic guidelines
- Escalates patient concerns and issues-utilizing defined processes
- Able to preregister patients as required; obtain patient demographics and insurance information and updates as required to ensure most accurate information is on file
- Works with Access center nursing staff to quickly identify and resolve urgent patient issues.
- Listens to and re-emphasizes caller concerns, ensuring accurate triage and effective communications.
- Facilitates physician consultation requests and assists with patient referrals when appropriate.
- Is knowledgeable and proficient in the use of AMCOM, EPIC, Invision, CECC and other software applications used to store and manage patient information and facilitate patient care.
- Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each system
- Enforces UTMB regulations and guidelines when utilizing the systems
- Is knowledgeable of the entire institution, all clinical departments and resources, Locations, Contact information, Scheduling guidelines, Personnel resources, Area specific guidelines, Age specific guidelines, Disease process specific guidelines and Basic guidelines related to consumer health plans.
- Is knowledgeable and proficient in the scheduling process for all clinic areas
- Understands the procedures for each clinic and educates the caller
- Skilled at utilizing software applications for making appointments
- Utilizes critical thinking to determine call priority to support nursing intervention
- Enhances customer confidence by expediting callers concerns to appropriate individuals
- Crucial to the facilitation of the consumer online appointment request system
- Marginal or Periodic Functions: Performs related duties as required.
We could include marginal functions as a duty but it's generic; still we can include.
Now Requirements: Minimum Qualifications: Associate’s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
We could make a list: Associate’s degree; no experience; equivalent combination considered.
Preferred Qualifications: Previous experience in a healthcare setting and/or high-volume call center environment preferred.
We could put under Qualifications section.
Skills: maybe list of software knowledge etc. Could extract from duties: knowledge of AMCOM, EPIC, Invision, CECC; scheduling process; software applications for making appointments; critical thinking; etc. But we could also put those under Responsibilities. However we need a Skills section only if there is real specific content. The posting does mention software knowledge etc. We could create a Skills section with list: Proficient in AMCOM, EPIC, Invision, CECC; knowledgeable of scheduling process for all clinic areas; skilled at utilizing software applications for making appointments; critical thinking to determine call priority; etc.
But we must avoid duplication. Might be okay.
Schedule: we have specific schedule.
Now we need to output HTML fragment only.
Let's craft:
About the role
The Patient Access Specialist represents the voice of UTMB. Creates a nurturing, competent and confident voice atmosphere for all callers to the Access Center. Is skillful in determining the caller’s need while maintaining a seamless atmosphere for the caller regardless of the need to navigate through multiple functions and departments.
Responsibilities
- Provides high level customer service skills for 24/7, 365 days a year Call Center.
- Answers high volume of calls while multi-tasking with available resources to schedule appointments and assist callers with their specific needs.
- Promotes positive and professional communication
- Provides a professional and empathetic voice to the callers to nurture their needs
- Analyzes caller concerns and determines best course of action to resolve and address their concern.
- Gateway to appointment scheduling for large numbers of UTMB clinics.
- Efficiently communicates callers’ requests and determines the best solution.
- Able to cancel and reschedule based on patients’ needs and clinic guidelines
- Escalates patient concerns and issues-utilizing defined processes
- Able to preregister patients as required; obtain patient demographics and insurance information and updates as required to ensure most accurate information is on file
- Works with Access center nursing staff to quickly identify and resolve urgent patient issues.
- Listens to and re-emphasizes caller concerns, ensuring accurate triage and effective communications.
- Facilitates physician consultation requests and assists with patient referrals when appropriate.
- Is knowledgeable and proficient in the use of AMCOM, EPIC, Invision, CECC and other software applications used to store and manage patient information and facilitate patient care.
- Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each system
- Enforces UTMB regulations and guidelines when utilizing the systems
- Is knowledgeable of the entire institution, all clinical departments and resources, Locations, Contact information, Scheduling guidelines, Personnel resources, Area specific guidelines, Age specific guidelines, Disease process specific guidelines and Basic guidelines related to consumer health plans.
- Is knowledgeable and proficient in the scheduling process for all clinic areas
- Understands the procedures for each clinic and educates the caller
- Skilled at utilizing software applications for making appointments
- Utilizes critical thinking to determine call priority to support nursing intervention
- Enhances customer confidence by expediting callers concerns to appropriate individuals
- Crucial to the facilitation of the consumer online appointment request system
- Performs related duties as required.
Requirements
- Associate’s degree
- No experience required
- An equivalent combination of education and experience relevant to the role may be considered
Qualifications
- Previous
for prose. We need to decide which content goes where. About the role: JOB SUMMARY paragraph. Could be a
. Responsibilities: ESSENTIAL JOB FUNCTIONS: many sentences. Could break into list items for each duty. The text is a long paragraph with no clear separators besides periods. We could split by sentences and make
but instruction says use
- for any list of duties/requirements/benefits. Since duties are a list, we should use list.
We need to parse duties into items. Let's extract each duty sentence.
From ESSENTIAL JOB FUNCTIONS:
- Provides high level customer service skills for 24/7, 365 days a year Call Center.
- Answers high volume of calls while multi-tasking with available resources to schedule appointments and assist callers with their specific needs.
- Promotes positive and professional communication
- Provides a professional and empathetic voice to the callers to nurture their needs
- Analyzes caller concerns and determines best course of action to resolve and address their concern.
- Gateway to appointment scheduling for large numbers of UTMB clinics.
- Efficiently communicates callers’ requests and determines the best solution.
- Able to cancel and reschedule based on patients’ needs and clinic guidelines
- Escalates patient concerns and issues-utilizing defined processes
- Able to preregister patients as required; obtain patient demographics and insurance information and updates as required to ensure most accurate information is on file
- Works with Access center nursing staff to quickly identify and resolve urgent patient issues.
- Listens to and re-emphasizes caller concerns, ensuring accurate triage and effective communications.
- Facilitates physician consultation requests and assists with patient referrals when appropriate.
- Is knowledgeable and proficient in the use of AMCOM, EPIC, Invision, CECC and other software applications used to store and manage patient information and facilitate patient care.
- Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each system
- Enforces UTMB regulations and guidelines when utilizing the systems
- Is knowledgeable of the entire institution, all clinical departments and resources, Locations, Contact information, Scheduling guidelines, Personnel resources, Area specific guidelines, Age specific guidelines, Disease process specific guidelines and Basic guidelines related to consumer health plans.
- Is knowledgeable and proficient in the scheduling process for all clinic areas
- Understands the procedures for each clinic and educates the caller
- Skilled at utilizing software applications for making appointments
- Utilizes critical thinking to determine call priority to support nursing intervention
- Enhances customer confidence by expediting callers concerns to appropriate individuals
- Crucial to the facilitation of the consumer online appointment request system
- Marginal or Periodic Functions: Performs related duties as required.
We could include marginal functions as a duty but it's generic; still we can include.
Now Requirements: Minimum Qualifications: Associate’s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
We could make a list: Associate’s degree; no experience; equivalent combination considered.
Preferred Qualifications: Previous experience in a healthcare setting and/or high-volume call center environment preferred.
We could put under Qualifications section.
Skills: maybe list of software knowledge etc. Could extract from duties: knowledge of AMCOM, EPIC, Invision, CECC; scheduling process; software applications for making appointments; critical thinking; etc. But we could also put those under Responsibilities. However we need a Skills section only if there is real specific content. The posting does mention software knowledge etc. We could create a Skills section with list: Proficient in AMCOM, EPIC, Invision, CECC; knowledgeable of scheduling process for all clinic areas; skilled at utilizing software applications for making appointments; critical thinking to determine call priority; etc.
But we must avoid duplication. Might be okay.
Schedule: we have specific schedule.
Now we need to output HTML fragment only.
Let's craft:
About the role
The Patient Access Specialist represents the voice of UTMB. Creates a nurturing, competent and confident voice atmosphere for all callers to the Access Center. Is skillful in determining the caller’s need while maintaining a seamless atmosphere for the caller regardless of the need to navigate through multiple functions and departments.
Responsibilities
- Provides high level customer service skills for 24/7, 365 days a year Call Center.
- Answers high volume of calls while multi-tasking with available resources to schedule appointments and assist callers with their specific needs.
- Promotes positive and professional communication
- Provides a professional and empathetic voice to the callers to nurture their needs
- Analyzes caller concerns and determines best course of action to resolve and address their concern.
- Gateway to appointment scheduling for large numbers of UTMB clinics.
- Efficiently communicates callers’ requests and determines the best solution.
- Able to cancel and reschedule based on patients’ needs and clinic guidelines
- Escalates patient concerns and issues-utilizing defined processes
- Able to preregister patients as required; obtain patient demographics and insurance information and updates as required to ensure most accurate information is on file
- Works with Access center nursing staff to quickly identify and resolve urgent patient issues.
- Listens to and re-emphasizes caller concerns, ensuring accurate triage and effective communications.
- Facilitates physician consultation requests and assists with patient referrals when appropriate.
- Is knowledgeable and proficient in the use of AMCOM, EPIC, Invision, CECC and other software applications used to store and manage patient information and facilitate patient care.
- Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each system
- Enforces UTMB regulations and guidelines when utilizing the systems
- Is knowledgeable of the entire institution, all clinical departments and resources, Locations, Contact information, Scheduling guidelines, Personnel resources, Area specific guidelines, Age specific guidelines, Disease process specific guidelines and Basic guidelines related to consumer health plans.
- Is knowledgeable and proficient in the scheduling process for all clinic areas
- Understands the procedures for each clinic and educates the caller
- Skilled at utilizing software applications for making appointments
- Utilizes critical thinking to determine call priority to support nursing intervention
- Enhances customer confidence by expediting callers concerns to appropriate individuals
- Crucial to the facilitation of the consumer online appointment request system
- Performs related duties as required.
Requirements
- Associate’s degree
- No experience required
- An equivalent combination of education and experience relevant to the role may be considered
Qualifications
- Previous