Patient Access Specialist, 9a-5p, w/rotating weekends - Admitting

Job Summary

The Patient Access Specialist I is an entry-level position responsible for admitting, registering, bed placement, and financial analysis activities for all patients upon arrival to the healthcare system. This includes compliance with managed care contracts and CMS regulations, responding to patient information inquiries, greeting patients, initiating the registration process, reviewing past account balances, notifying patients of their financial responsibility, and collecting these balances.

About the Role

This position supports the department in meeting pre-collections goals and coordinates with financial counseling services for patients with inadequate financial coverage. It also involves interacting with third-party payers and other departments, maintaining confidentiality, and providing courteous and professional service.

Responsibilities

• Register and activate scheduled patients by gathering all demographic, financial, and pertinent information.
• Register and activate walk-in, add-on, and emergency room patients by gathering all patient demographic, financial, and pertinent information.
• Verify insurance eligibility and benefits for scheduled outpatient and inpatient patients.
• Validate pre-certification.
• Compute patient liability at point of registration.
• Communicate and collect patient financial liabilities.
• Review prior bad debts and request payment of outstanding balances.
• Alert Financial Advocates of accounts with financial clearance issues.
• Document patient liability and financial clearance status to ensure timely processing.
• Erect and maintain excellent verbal and action-related customer service skills.

Requirements

• Demonstrated ability to read, write, perform arithmetic, including fractions and decimals.
• Strong computer skills, excellent customer service skills, interpersonal communication, and telephone etiquette.
• Ability to multitask and manage high volumes.
• Knowledge of basic registration and third-party payer.
• Preferred work experience in a physician front office or insurance/healthcare call center.
• Basic knowledge of medical terminology, CPT and ICD-9 codes, insurance coding, and billing.

Qualifications

• High School Diploma or equivalent.
• Graduate of Medical Secretary Program preferred.

Skills

• Excellent verbal and action-related customer service skills.
• Professionalism and empathy.
• Organizational skills.
• Moderate sitting, standing, stooping, bending, and moderate work at portable computers required.
• Strong computer skills.

Benefits

Rotating weekend shifts.

Pay

Not specified.

Schedule

9:00 AM - 5:00 PM, rotating weekends.

Department

Admitting