Patient Access Specialist-7a-7p w. rotating weekends - East Campus

Entry-level role focused on accurate and efficient admitting, registering, bed placement, and financial analysis for all patients. Responsibilities include initiating compliance with managed care contracts and CMS regulations, greeting patients, reviewing account balances, notifying patients of financial responsibility, and collecting balances to meet pre-collections goals. Coordinates with financial counseling for patients with inadequate coverage and ensures adherence to healthcare system policies.

Responsibilities

• Register and activate scheduled, walk-in, add-on, and emergency room patients by gathering all demographic, financial, and pertinent information to meet regulatory and billing requirements.
• Verify insurance eligibility and benefits for scheduled outpatient and inpatient patients, including pre-certification validation.
• Compute patient liability at the point of registration and communicate/collect financial liabilities.
• Review prior bad debts and request payment of outstanding balances.
• Alert Financial Advocates of accounts with financial clearance issues and document patient liability status.
• Demonstrate excellent customer service skills to patients, physicians, and visitors.
• Enforce healthcare system patient access policies and procedures.
• Maintain confidentiality and professionalism in all interactions.

Requirements

• High School Diploma or equivalent (required).
• Graduate of Medical Secretary Program (preferred).
• Demonstrated ability to read, write, and perform arithmetic, including fractions and decimals.
• Strong computer skills and proficiency with fax machines, copiers, and multiline telephones.
• Excellent customer service, interpersonal communication, and telephone etiquette.
• Ability to multitask and manage high volumes in a fast-paced environment.
• Knowledge of basic registration, third-party payers, medical terminology, CPT/ICD-9 codes, and insurance coding/billing (preferred).
• Work experience in a physician front office or insurance/healthcare call center (preferred).
• Certified Healthcare Access Associate (CHAA) from NAHAM (preferred).

Skills

• Empathy and professionalism in patient interactions.
• Excellent oral and written communication skills.
• Ability to communicate appropriately with patients of all ages and diverse socio-economic backgrounds.
• Strong organizational skills and commitment to teamwork.
• Ability to work in a clinical setting with moderate physical demands (sitting, standing, stooping, bending).
• Personal flexibility to handle stressful situations.

Schedule

• 7:00 AM – 7:00 PM with rotating weekends (East Campus).