Patient Access Services, Assistant - Registration (Flex, Part-Time, East Hampton Emergency Room)

Position Summary

The Emergency Department Registration Assistant is responsible for ensuring all patients are registered in accordance with departmental policy and procedure. They keep abreast of current insurance regulations and handle administrative support functions related to all departments under the division of Patient Access Services. They collaborate with nursing staff, non-clinical staff, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and/or contractual mandates.

Responsibilities

• Performs registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry.
• Verifies patient information as part of the registration procedure, gathering and confirming patient demographic details, insurance data, and financial obligations.
• Explains the content of all required forms and obtains signatures as appropriate.
• Reviews, assesses, and evaluates patient registrations to ensure accuracy of demographic and financial information.
• Collections co-payment, deductible, and co-insurance amounts according to the patient's health insurance plan and contractual agreement.
• Refers self-pay patient to financial aid/self-pay representative.
• Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact.
• Maintains current knowledge base regarding insurance information and managed care guidelines; maintains a knowledge base of designated networks based upon managed care contracts.
• Demonstrates ability to utilize data retrieval insurance eligibility systems.
• Manages RQA reports by resolving errors and producing corrected accounts.
• Collaborates with other departments to ensure the needs of the patient is met.
• Abides by documentation guidelines consistently.
• Adheres to all company and departmental policies and procedures in confidentiality, regulatory or contractual mandates and HR policy.
• P Practices confidentiality and privacy protocols in accordance to hospital policies and HIPAA requirements.
• Complies with departmental dress code and maintains a neat appearance.
• Performs other department-specific duties as deemed appropriate by Management.

Required Experience And Qualifications

• A High School Diploma/GED is required.
• Strong communication, interpersonal, and multitasking skills are required.
• Basic office skills and computer literacy are required.
• Customer service and support skills are required.

Preferred Experience And Qualifications

• Knowledge in Revenue Cycle/Health Care/Business office is preferred.
• CPT, ICD-10, and medical terminology experience is preferred.

Physical Demands

• Prolonged periods of standing, walking, or sitting.
• 12.5 Hour Shift.
• Must be able to lift up to 25 pounds.
• Communicating to offsite facilities required.
• May be exposed to various illnesses and diseases.

Special Notes

• Resume/CV should be included with the online application.
• S Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Anticipated Pay Range

The starting salary range (or hiring range) for this position has been established based on relevant experience. The above salary range (or hiring range) represents SBSH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Your total compensation goes beyond the number in your paycheck!

Company Overview

Stony Brook Southampton Hospital as part of Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees).