Patient Access Services, Assistant - (Part Time, East Hampton ER)

Location: Stony Brook Southampton Hospital, East Hampton, NY – Schedule: Part‑time (12.5‑hour shift).

Position Summary

The Emergency Department Registration Assistant is responsible for ensuring all patients are registered in accordance with departmental policy and procedure. The role keeps abreast of current insurance regulations, handles administrative support functions for all departments within Patient Access Services, and collaborates with nursing, non‑clinical, and other professional staff to maintain efficient process flow and regulatory compliance.

Job Duties & Essential Functions

• Perform registration functions and general office duties including word processing, copying, filing, faxing, answering phones, and data entry.
• Verify patient information during registration, gathering and confirming demographic details, insurance data, and financial obligations.
• Explain required forms and obtain signatures as appropriate.
• Review, assess, and evaluate patient registrations to ensure accuracy of demographic and financial information.
• Collect co‑payment, deductible, and co‑insurance amounts according to the patient’s health‑insurance plan and contractual agreement.
• Refer self‑pay patients to the financial aid/self‑pay representative.
• Develop and maintain positive customer service with patients, colleagues, visitors, and vendors, exercising diplomacy and tact.
• Maintain current knowledge of insurance information, managed‑care guidelines, and designated network contracts.
• Utilize data‑retrieval insurance eligibility systems.
• Manage RQA reports by resolving errors and producing corrected accounts.
• Collaborate with other departments to ensure patient needs are met.
• Abide by documentation guidelines consistently.
• Adhere to all company and department policies and procedures, including confidentiality, regulatory or contractual mandates, and HR policy.
• Practice confidentiality and privacy protocols in accordance with hospital policies and HIPAA requirements.
• Comply with departmental dress code and maintain a neat appearance.
• Perform other department‑specific duties as deemed appropriate by management.

Required Experience and Qualifications

• Minimum of a High School Diploma/GED.
• Strong communication, interpersonal, and multitasking skills.
• Basic office skills and computer literacy.
• Customer service and support skills.

Preferred Experience and Qualifications

• Knowledge of revenue cycle, healthcare, or business office operations.
• Experience with CPT, ICD‑10, and medical terminology.

Physical Demands

• Prolonged periods of standing, walking, or sitting.
• 12.5‑hour shift.
• Must be able to lift up to 25 pounds.
• Commuting to off‑site facilities required.
• Possible exposure to various illnesses and diseases.
• Occasional travel to other locations to support operational needs.

Special Notes

• Resume/CV must be included with the online application.
• Stony Brook Medicine is a smoke‑free environment; smoking is prohibited anywhere on campus.
• All hospital positions may be subject to changes in shift days as necessary.
• Position may require wearing respiratory protection, which may prohibit facial hair.
• The function may be designated as “essential,” requiring employees to remain on‑site or report to work during institutional emergencies.

Anticipated Pay Range

The starting salary range is $25.05 – $26.93 per hour, based on relevant experience. The range reflects a good‑faith estimate of possible compensation at the time of posting.

Company Overview

Stony Brook Southampton Hospital, part of Stony Brook Medicine, provides academic‑based medical care to a diverse community of year‑round residents, second‑homeowners, and vacationers. The population swells from about 75,000 in winter to over 300,000 in summer. The hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (500+ employees). Stony Brook Medicine is committed to diversity and an inclusive learning and working environment, offering equal employment consideration to all qualified applicants.