Patient Access Services, EMT Specialist (East Hampton ER, Nights)

Job Duties & Essential Functions

• Performs registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry.
• Conducts patient interviews as part of the registration procedure, where they gather and confirm patient demographic details, insurance data, and financial obligations.
• Conducts initial visual assessments of patients as they come through the front door. Communicates observation promptly to the medical staff for further evaluation.
• Documents all necessary health information for treatments and procedures.
• Explains the content of all required forms and obtains signatures as appropriate.
• Reviews, assesses and evaluates patient registrations to ensure the accuracy of demographic and financial information.
• Collections co-payment, deductible, and co-insurance amounts according to the patient's health insurance plan and contractual agreement.
• Refers self-pay patient to financial aid, self-pay representative.
• Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact.
• Maintains current knowledge base regarding insurance information and managed care guidelines; maintains knowledge base of designated networks based upon managed care contracts.
• Demonstrates ability to utilize data retrieval insurance eligibility systems.
• Manages RQA reports by resolving errors and producing corrected accounts.
• Collaborates with other departments to ensure the needs of the patient and department are met.
• Abides by documentation guidelines consistently.
• Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy.
• Practices confidentiality and privacy protocols in accordance to hospital policies and HIPPA requirements.
• Complies with departmental dress code and maintains a neat appearance.
• Performs other department-specific duties as deemed appropriate by Patient Access leadership.

Required Experience And Qualifications

• Associate's degree. Or in lieu of degree, High School Diploma/GED and two (2) years’ combined experience in Revenue Cycle, Medical Office, or Business Office.
• Current NYS DOH EMT certification and must meet the criteria for NYS DOH Functional Description for qualifications, competencies, and tasks (EMT, BLS, DLD).
• Strong communication, interpersonal, and multitasking skills.
• Computer literacy and customer service skills.
• Must be able to multitask in high-stress fast-paced environment.
• Must possess quantitative analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint.