PATIENT ACCESS SERVICE REP, FCP - WEST BEND PATIENT CARE GENERAL

Location: West Bend, WI (on-site at CP-West Bend Health Center)

About the role

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house" and patient-facing needs. Proactively greets patients and visitors, creating a helpful, positive, welcoming, and friendly environment. Provides outstanding customer service both in person and on the phone.

Responsibilities

• Proactively greet patients and visitors.
• Create a helpful, positive, and welcoming patient experience.
• Provide outstanding customer service in person and on the phone.

Requirements

• Minimum of one year of experience as a receptionist, assistant, or in a customer service field.
• Previous experience in a healthcare setting preferred but not required.
• High School diploma or equivalent (preferred).

Skills

• Effective oral and written communication skills.
• Ability to multi-task.
• Strong proactive organizational skills.
• Excellent customer service skills.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Knowledge of medical terminology and EpicCare (preferred).

Benefits

• Paid time off.
• Career growth opportunities, including Career Pathways, tuition assistance, and CEU opportunities.
• Academic partnership with the Medical College of Wisconsin.
• Referral bonuses.
• Retirement plan (403b).
• Medical, dental, vision, life insurance, short- and long-term disability.
• Free workplace clinics.
• Employee Assistance Programs.
• Adoption assistance.
• Healthy contributions.
• Care@Work benefits.
• Moving assistance.
• Discounts on gym memberships, travel, and other work-life benefits.

FTE: 1.00, Standard Hours: 40 per week, Shift: First shift.