PATIENT ACCESS SERVICE REP, FCP - NORTH HILLS OCCUPATIONAL HLTH

About the role

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for front-of-house/patient-facing needs. The role proactively greets patients and visitors, creating a helpful, positive, welcoming, and friendly experience. Outstanding customer service is provided both in person and on the phone.

Responsibilities

• Greet patients and visitors in a professional and friendly manner
• Provide exceptional in-person and telephone customer service
• Support front-of-house patient needs with a proactive and welcoming approach

Requirements

• Minimum of one year of experience as a receptionist/assistant or in a customer service field
• High school diploma or equivalent preferred

Skills

• Effective oral and written communication skills
• Ability to multitask and maintain strong proactive organizational skills
• Excellent customer service skills
• Proficiency in Microsoft Outlook, Excel, and Word
• Knowledge of medical terminology and EpicCare preferred

Schedule

• Monday – Friday, 8:00 am – 4:30 pm
• 2/3 days per week (0.5 FTE, 20 standard hours)
• On-site position at CP-North Hills Health Center, Menomonee Falls, WI

Benefits

• Paid time off
• Growth opportunities including Career Pathways and Career Tuition Assistance with CEU opportunities
• Academic partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan – 403b
• Medical, dental, vision, life insurance, short- and long-term disability
• Free workplace clinics
• Employee Assistance Programs
• Adoption assistance
• Healthy contributions
• Care@Work
• Moving assistance
• Discounts on gym memberships, travel, and other work-life benefits