Patient Access Representative - Vascular Surgery

Job Summary

Affords assistance in coordinating activities between scheduling, insurance verification, and pre-certification. Serves as a clinical liaison with physician practices, engaging in pre-visit services.

Pre-registers/Registers Patients

• Accurately captures patient demographic and financial data
• Registers patients using various methods, including mobile carts

Verifies Insurance Coverage

• Ensures all insurance requirements are met
• Obtains prior authorizations and referrals as necessary

Responds to Customer Inquiries

• Addresses patient concerns and questions
• Provides assistance as needed

Manages Daily Appointment Schedules

• Reminds patients of appointments via phone calls
• Contacts referrals for scheduled appointments

Other Duties

• May transport patients using escort or wheeled transport equipment
• Assists with departmental coverage as needed

What You Bring

• High School Diploma or equivalent, preferred
• At least 1 year of medical office or related customer service experience, required
• Experience with Microsoft Office applications, including Word, Excel, and Outlook, preferred
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding, preferred
• Knowledge of insurance processes and regulations, preferred
• Ability to manage conflicts effectively and professionally, required
• Excellent time management skills, with an emphasis on meeting time-sensitive deadlines, required
• Good customer service skills and interpersonal skills, required

Department / Location Specific Notes

Care Delivery and Outpatient Clinics: A strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Operates computer and other office equipment
• Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Sedentary work
• Mainly operates in an office environment
• Communicates and exchanges accurate information
• Close visual acuity required for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading

Benefits

• Full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• Paid time off
• Employer-paid life and disability insurance with additional buyup coverage options
• Tuition and continuing education reimbursement
• Wellness benefits
• Expanded EAP and mental health program