Patient Access Representative - General Surgery

Job Summary

Affirms to assist in coordinating activities between scheduling, insurance verification, and pre-certification. Acts as a clinical liaison with physician practices, interacting with pre-visit services.

Pre-registers/Registers Patients

• Accurately registers patients with patient demographic and financial data.
• May register patients using various methods, including mobile carts.

Collects Patient Balances

• Collects patient balances, co-payment, co-insurance, or other payment types.

Verifies Coverage and Ensures Requirements Met

• Verifies coverage and ensures all insurance requirements are met.
• Obtains all prior authorization and/or referrals as appropriate before patient arrival.

Responds to Customer Inquiries

• Responds to customer inquiries.

Assists with Departmental Coverage

• Aids in departmental coverage as needed.

Manages Daily Appointment Schedules

• Manages daily appointment schedules, including reminder calls and calling all referrals.

Transports Patients

• Moves patients using escort or wheeled transport equipment.

What You Bring

• High School Diploma preferred, or equivalent.
• Minimum of 1 year of medical office or related customer service experience.
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding (preferred).
• Knowledge of insurance process and regulations (preferred).
• Ability to manage conflict effectively and professionally (required).
• Excellent time management skills, with an emphasis on meeting time-sensitive deadlines (required).
• Good customer service skills and interpersonal skills (required).

Working Conditions

• Operates computer and other office equipment.
• Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Primarily operates in an office environment.
• Communicates and exchanges accurate information.
• Close visual acuity to prepare and analyze data and figures, transcribe, view a computer terminal, and read.

Benefits

• Full medical/dental/vision coverage.
• 403b retirement plan employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance with additional buyup coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded EAP and mental health program.