Patient Access Representative - General Surgery

Job Summary

Affords assistance in coordinating activities between scheduling, insurance verification, and pre-certification. Functions as a clinical liaison with physician practices, engaging in pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic and financial data.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, obtaining necessary prior authorizations and referrals as required.
• Responds to customer inquiries.
• Affords departmental coverage as needed.

• What You Bring

  • High School Diploma or equivalent.
  • Preferred: Medical office or related customer service experience.
  • Minimum of 1 year Required: Medical office or related customer service experience.
  • Preferred: Experience with Microsoft Office applications, including Word, Excel, and Outlook.
  • Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding (preferred).
  • Knowledge of insurance process and regulations (preferred).
  • Must be able to manage conflict effectively and professionally.
  • Excellent time management skills, emphasizing meeting time-sensitive deadlines.
  • Good customer service skills and interpersonal skills.

  Department / Location Specific Notes

  Care Delivery and Outpatient Clinics: A strong background in customer service may be considered in lieu of medical office or related experience.

  Working Conditions

  • Operates computer and other office equipment.
  • Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Sedentary work.
  • Predominantly operates in an office environment.
  • Communicates and exchanges accurate information.
  • Close visual acuity to prepare and analyze data and figures; transcribe; view a computer terminal; extensive reading.

  Department / Location Specific Notes

  Care Delivery and Outpatient Clinics: A strong background in customer service may be considered in lieu of medical office or related experience.

  Benefits

  • Full medical/dental/vision coverage.
  • 403b retirement plan employer base and matching contributions.
  • Paid time off.
  • Employer-paid life and disability insurance with additional buyup coverage options.
  • Tuition and continuing education reimbursement.
  • Wellness benefits.
  • Expanded EAP and mental health program.

  Additional Information

  To learn more or have questions, please email Jen Worthington at or call 360-448-0542.

  PeaceHealth Commitment

  We are committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package, including:

  • Full medical/dental/vision coverage.
  • 403b retirement plan employer base and matching contributions.
  • Paid time off.
  • Employer-paid life and disability insurance with additional buyup coverage options.
  • Tuition and continuing education reimbursement.
  • Wellness benefits.
  • Expanded EAP and mental health program.

  Equal Opportunity Employer

  EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.