Patient Access Representative - Thoracic & Vascular Surgery

Job Summary

Affords assistance in coordinating activities between scheduling, insurance verification, and pre-certification. Serves as a clinical liaison with physician practices, engaging in pre-visit services.

Pre-registers/Registers Patients

• Accurately captures patient demographic and financial data.
• Registers patients through various methods, including mobile carts.

Collects Patient Balances

• Collects patient balances, co-payments, co-insurance, or other payment types.

Verifies Coverage and Ensures Requirements

• Ensures all insurance requirements are met, including obtaining prior authorizations and referrals as necessary.

Responds to Customer Inquiries

• Addresses customer concerns and queries.

Assists with Departmental Coverage

• Supports departmental coverage, including making reminder calls and contacting referrals.

Manages Daily Appointment Schedules

• Operates daily appointment schedules, including making reminder calls and managing referrals.

May Transport Patients

• Utilizes escort or wheeled transport equipment to transport patients.

What You Bring

• High School Diploma preferred, or equivalent.
• At least 1 year of medical office or related customer service experience.
• Knowledge of Medical Terminology and CPT/ICD-10 coding (preferred).
• Experience with Microsoft Office applications (Word, Excel, Outlook) (preferred).
• Knowledge of insurance processes and regulations (preferred).
• Ability to manage conflicts effectively and professionally.
• Excellent time management skills, emphasizing meeting time-sensitive deadlines.
• Good customer service and interpersonal skills.

Working Conditions

• Operates computer and other office equipment.
• Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Primarily operates in an office environment.
• Communicates and exchanges accurate information.
• Close visual acuity required for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

Benefits

• Full medical/dental/vision coverage.
• 403b retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded EAP and mental health program.