Patient Access Representative -PRN Ochsner ST Anne Hospital - Rotating Weekends and Holidays- Emergency Department/Business Office - various shifts

About the role

We're looking for someone who can greet patients and guests, handle check-ins, and manage the registration process. You'll also help collect payments and ensure smooth patient interactions.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships.
• Adapt behavior to the specific patient population, including respecting privacy and communicating effectively.
• Other related duties as required.

Requirements

• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or similar role.
• High school diploma or equivalent.
• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and various software packages specific to role.
• Clerical skills and current knowledge of healthcare insurance benefits, referral and authorization processes, and billing regulations.
• Strong interpersonal skills and ability to solve practical problems under high stress.
• Excellent decision-making skills and attention to detail.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Qualifications

• High school diploma or equivalent.
• Associate’s Degree preferred.
• Experience in a hospital, clinic, medical office, or similar customer service-related environment.
• Preferred certifications: CHAM, CHAA, Medical Assistant certification.

Skills

• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and various software packages specific to role.
• Clerical skills and current knowledge of healthcare insurance benefits, referral and authorization processes, and billing regulations.
• Strong interpersonal skills and ability to solve practical problems under high stress.
• Excellent decision-making skills and attention to detail.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Benefits

At Ochsner Health, we offer a comprehensive benefits package designed to support your health and well-being. Details will be provided during the hiring process.

Pay

Details on compensation will be provided during the hiring process.

Schedule

Details on schedule will be provided during the hiring process.