Patient Access Representative – Weekend Shift

About the role

The primary function of this role is to create the initial electronic health record that serves as the foundation of the patient medical record utilized by all members of the healthcare team. This includes preventing the creation of duplicate medical records, ensuring compliance with accrediting bodies, and checking in and registering patients.

Responsibilities

• Create the initial electronic health record
• Prevent creation of duplicate medical records
• Ensure compliance with accrediting bodies' mandates
• Check in and register patients
• Obtain and verify complete demographic, guarantor, and insurance information
• Discuss and collect co-pays and other out-of-pocket patient responsibilities
• Ensure complete confidentiality regarding patient personal/financial information and medical records
• Recognize and understand insurance basics and commercial/government plans
• Discuss financial information and obligations with patients
• Refer patients to Financial Advocates as needed
• Know and enforce rules, forms, and questions to ensure compliance with government agencies and regulations
• Obtain patient guarantor signatures as required
• Schedule patient appointments and coordinate cancellations, reschedules, wait list requests, and recall requests
• Provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc.
• Demonstrate extraordinary customer service by greeting patients and visitors, responding to routine requests for information, answering telephones, screening calls, taking messages, arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc.
• Monitor and work assigned electronic health record work queues, following the department’s approved process
• Educate patients on the insurance coverage aspect of their care
• Interact with physicians and their staff to resolve issues related to patient care
• Collect and manage payments including cash payments and follow security related to cash handling
• Communicate and explain Medicare/HIPAA/EMTALA rules and regulations
• Act as a resource to other staff

Qualifications

This position requires a high school diploma or equivalent. No specific licensure, registration, or certification is required. Strong attention to detail, excellent customer service skills, and the ability to handle large workloads in a fast-paced environment are essential. Basic computer proficiency, including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser, and phone technology, is preferred. Knowledge of basic medical and insurance terms and abbreviations is also required.

Skills

Knowledge of insurance basics, familiarity with commercial and government plans, and understanding of which plans Advocate Health contracts with are required. Ability to handle sensitive and confidential information according to internal policies and demonstrate independent thinking and problem-solving skills are important. Excellent communication and service recovery skills are also necessary.

Benefits

Benefits include paid time off, health and welfare benefits, flexible spending accounts, defined contribution retirement plans, and educational assistance programs. The position is eligible for benefits and is part-time with benefits.

Pay

The pay range for this position is $20.80 - $31.20 per hour.

Schedule

The schedule for this position is every Saturday and Sunday from 11:00am-9:00pm.