Patient Access Representative, PAS (0.75 FTE)
About the Role
The Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. This position provides support to our patients as they are experiencing a life changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, and providing patients with information regarding access to additional external financial resources. In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.
Key Responsibilities
- Answer incoming calls into the main operator line of the facility
- Greets and directs patients/families presenting for appointments and treatment
- Accurately enters and updates patient information into the computer system
- Enters and updates patient's insurance information
- Performs check-in of patients who arrive for scheduled appointments or admissions
- Prepares and secures signatures on required treatment and billing authorization forms
- Scans necessary documents into the EHR system
- Verifies insurance coverage for all patients receiving services
Required Qualifications
- High School Diploma
- Bilingual (Spanish/English)
- 3+ years' experience in patient access, scheduling, registration or customer service in a healthcare environment
Pay
The pay range for this position is $21.63 - $30.54/hour. Compensation is determined based on years of relevant experience and departmental equity.