Patient Access Representative - Oncology Per Diem

Responsibilities

• Interview and collect patient demographic information and enter it into the practice’s EMR information system.
• Distribute required patient information in a confidential manner.
• Schedule appropriate tests, follow-up appointments, monitor provider schedules.
• Answer telephones and document in the EMR.
• Order inventory and communicate with ancillary and clinical departments as needed.
• Manage all referrals to specialty practices.
• Obtain prior authorizations from insurance companies.
• Work with insurance companies to maintain a working knowledge of changing insurance requirements.
• Update patient insurance information as verified.

Requirements

• High School Graduate or GED required.
• Ability to read, write in English, and successful completion of a CVPH medical terminology exam required.
• Associates Degree in Business or Healthcare preferred.
• Minimum of two years customer service experience or receptionist work experience required.
• Ability to accurately type 30 words per minute required.
• Experience with answering phones, taking and routing messages.
• Experience successfully using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC preferred.