Patient Access Representative - Offsite Outpatient

About the role

At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence. The Patient Access Representative assigned to an Offsite Hospital Outpatient location is a key member of the Patient Access Services team, responsible for courteously greeting and arriving patients for various outpatient encounters while providing the highest level of customer service. The Offsite Hospital Outpatient Registrar reviews registrations for completeness, obtains regulatory consents, and ensures financial clearance is complete, collecting POS payments at check in.

Responsibilities

• Efficiently arrives a high volume of appointments for multiple service types in various outpatient or ambulatory settings.
• Obtains and secures appropriate documents necessary to support proper patient identification and insurance coverage (i.e. copies of photo ID and insurance cards, etc.).
• Ability to work collaboratively in a multi-disciplinary environment.
• Ensures that compliance standards are met, including securing general consents and regulatory signatures from patients or designee, essential for treatment and payment.
• Shares provision of patient rights and notices, as appropriate.
• Documents accordingly in registration and EMR system.
• Conducts a thorough data assessment of information documented at pre-registration to ensure all demographic and financial clearance fields are completed and verified to ensure a complete registration and “clean” bill.
• Verifies proper referrals/authorizations are in place for anticipated services.
• Provides financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost share responsibilities.
• Provides self-pay patients with information on qualifications for Medicaid or financial assistance.
• Engages financial counselors, as appropriate.
• Collects required POS payments (co-payments, deposits and/or deductibles) at time of arrival.
• Utilizing various work lists, monitors and ensures registration workflow and financial clearance process is complete within prescribed time frames.
• Demonstrates a positive organizational attitude and commitment to patient experience.
• Maintains