Patient Access Representative | Oakes Clinic | PRN

Job Summary

Join the Sanford team as a Patient Access Representative! This role is a PRN position that will travel to provide coverage to the following clinics: Oakes, Ellendale, Lamoure, Lisbon, Forman, and Gwinner. Customer service skills and flexibility are key for this role. Hours will vary depending on department need but all will be Monday - Friday; no weekends or holidays.

Customer Service Skills

With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Registration

• Greet patients & verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
• Collections co-payments, pre-payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims

Scheduling

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

Additional Duties

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiate & collaborate of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

• A high school diploma or equivalent preferred
• Post-secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful; customer service skills essential
• Six months' customer service experience desired

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit here.

About the Role

This role is a PRN position that will travel to provide coverage to the following clinics: Oakes, Ellendale, Lamoure, Lisbon, Forman, and Gwinner. Customer service skills and flexibility are key for this role. Hours will vary depending on department need but all will be Monday - Friday; no weekends or holidays.

Requirements

• High school diploma or equivalent preferred
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful; customer service skills essential
• Six months' customer service experience desired

Skills

• Customer service skills
• Flexibility
• Medical terminology knowledge

Benefits

Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit here.

Pay

The salary range for this position is $16.25 - $23.00 per hour.

Schedule

The schedule for this position is PRN with weekly hours varying.